Systems and methods for providing communication services to guests at a hospitality facility

• US 20070038570A1
• Filed: 06/27/2006
• Published: 02/15/2007
• Est. Priority Date: 09/25/1996
• Status: Active Grant

• Current Assignee: Sg Gaming, Inc. (Light & Wonder Incorporated)
• Original Assignee: Oneida Indian Nation
• Inventors: Angell, Robert, Hole, Edward, Kesel, Susan, Riolo, Frank, Halbritter, Arthur, Clark, Craig
• Granted Patent: US 7,882,033 B2
• Time in Patent Office: Days
• US Class Current: 705/50
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/382 insuring higher security of transaction
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting

Abstract

Systems and methods consistent with the present invention allow guests at a hospitality facility to communicate via VoIP from a remote terminal. For example, guests at a client terminal can place and receive phone calls, experience content, and receive targeted messages while continuing to play games at the client terminal. Based on the stored guest preference information, hospitality facility operators can selectively target information to each guest.

Claims

1. A method for providing communication services for a guest at a hospitality facility including a network, a server, and a plurality of terminals, the method comprising:

receiving a guest identifier associated with the guest;

authenticating the guest using the guest identifier;

receiving, from the guest via a first of the plurality of terminals, contact information associated with a contact;

determining a connection method based on the contact information; and

after the guest has been authenticated, establishing, based on the connection method and the contact information, a connection between the first terminal and the contact, wherein the connection is configured to transmit sound information.

2. The method of claim 1, wherein the determining a connection method further comprises:

determining whether the contact is within the hospitality facility; and

determining whether the contact is logged in to one of the plurality of terminals.

3. The method of claim 2, further comprising locating, by the server, the contact within the hospitality facility.

4. The method of claim 1, wherein the connection is established using voice over Internet protocol.

5. The method of claim 1, wherein the connection is telephonic.

6. The method of claim 1, wherein the sound information consists of at least one of a voice, music, electronically generated speech, and a soundtrack.

7. The method of claim 1, wherein the contact information consists of at least one of a contact telephone number, a contact username, a contact user location, and a contact user number.

8. The method of claim 3, wherein the contact is located at a second terminal of the plurality of terminals.

9. The method of claim 3, wherein the contact is located outside the hospitality facility.

10. The method of claim 1, wherein the connection is established through a device configured as a private branch exchange.

11. A method for providing content to a guest within a hospitality facility including a network, a server, and a plurality of terminals, the method comprising:

receiving a guest identifier generated by the hospitality facility and associated with the guest;

receiving a content selection from the guest;

determining whether the guest is authorized to receive the selected content;

when it is determined that the guest is authorized, transmitting the selected content, via a voice over network protocol, to a terminal within the hospitality facility based on the content selection; and

outputting the selected content to an output device at the terminal.

12. The method of claim 11, wherein the content consists of at least one of audio and video.

13. The method of claim 11, wherein the voice over network protocol is voice over Internet protocol.

14. The method of claim 11, further comprising:

receiving the selected content from a third-party content provider.

15. A method for providing targeted content to a guest within a hospitality facility including a network, a server, and a plurality of terminals, the method comprising:

receiving, from the guest via one of the plurality of terminals, a guest identifier associated with the guest;

identifying preference information associated with the guest based on the guest identifier;

generating a message comprising the targeted content;

determining whether the targeted content applies to the guest based on the preference information associated with the guest and the targeted content; and

when it is determined that the targeted content applies to the guest, transmitting, via the network, the message to the guest at the one terminal.

16. The method of claim 15, wherein the targeted content consists of at least one of audio content and video content.

17. The method of claim 15, wherein the targeted content is transmitted using voice over Internet protocol.

18. The method of claim 15, wherein the targeted content consists of at least one of an advertisement, an announcement, and an offer.

19. The method of claim 15, wherein the preference information is identified based on a guest profile maintained by the hospitality facility.

20. The method of claim 15, further comprising:

receiving content from a third-party content provider.

21. A system for providing communication services for patrons at a hospitality facility, comprising:

a first terminal configured to transmit contact information and a patron identifier associated with a patron at the first terminal;

a server configured to receive the patron identifier and the contact information from the first terminal, authenticate the patron using the patron identifier, determine a location of a contact based on the contact information, and establish a communication link between the patron at the first terminal and the determined location of the contact, wherein the communication link is configured to transmit sound information; and

a network communicatively connected to the first terminal, the server, and the determined location of the contact.

22. The system of claim 21, further comprising:

a content device configured to provide content to the first terminal.

23. The system of claim 22, wherein the content device is maintained by a third-party content provider.

24. The system of claim 21, further comprising:

a component configured to provide voice over Internet protocol services.

25. The system of claim 24, wherein the component is maintained by a third-party voice over Internet protocol provider.

26. The system of claim 21, wherein the sound information consists of at least one of a voice, music, electronically generated speech, and a soundtrack.

27. The system of claim 21, wherein the communication link is further configured to permit bidirectional communication between the patron and the contact.

28. The system of claim 21, wherein the first terminal includes a user interface device.

29. The system of claim 28, wherein the user interface device comprises a microphone and a sound reproduction device.

30. The system of claim 29, wherein the sound reproduction device consists of at least one of a speaker or a headset.

31. The system of claim 29, wherein the user interface further comprises a display screen and a data entry device.

32. The system of claim 21, wherein the communication link is telephonic.