ELECTRONIC MENU AND CONCIERGE SYSTEM

• US 20070038727A1
• Filed: 07/28/2006
• Published: 02/15/2007
• Est. Priority Date: 08/01/2005
• Status: Abandoned Application

• Current Assignee: Six Continents Hotels Incorporated (InterContinental Hotels Group PLC)
• Original Assignee: Six Continents Hotels Incorporated (InterContinental Hotels Group PLC)
• Inventors: Bailey, James, Snyder, Mark, Reingold, Al
• Application Number:
  US11/460,939
• Publication Number:
  US 20070038727A1
• Time in Patent Office: Days
• US Class Current: 709/219
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: G06Q 50/14 Travel agencies

Abstract

An electronic menu and concierge system (100) for the travel and hospitality industry. The electronic menu and concierge system (100) is a centralized, Internet-hosted service that is accessible by hotel guests and visitors. The system may provide hotel information, such as hotel events (162), directions (248), and local attractions (166). Food and/or beverages services (270) and merchandise may also be ordered through the system (100).

Claims

1. A computer system, comprising:

a centralized, Internet-hosted service that is accessible by users of a plurality of travel and hospitality locations, the service including, for each location, providing to the location (1) information specific to the location and (2) information applicable to more than one of the locations.

2. The computer system of claim 1, wherein, for each location, the service is accessible by a user at the location via the individual'"'"'s portable computer.

3. The computer system of claim 1, wherein, for each location, the service is accessible via a wireless network.

4. The computer system of claim 1, wherein, for each location, the service is accessible through a terminal provided by the location.

5. The computer system of claim 1, wherein, for each location, the service is accessible by authorized users while not on the premises of the location.

6. The computer system of claim 1, wherein, for each location, the service is accessible by authorized users while not on the premises of the location via a website through the Internet.

7. The computer system of claim 1, wherein, for each location, the service provides information about the location.

8. The computer system of claim 1, wherein, for each location, the service provides directions from and to the location.

9. The computer system of claim 1, wherein, for each location, the service provides information about events at the location.

10. The computer system of claim 1, wherein, for each location, the service provides games.

11. The computer system of claim 1, wherein, for each location, the service provides food and beverages services.

12. The computer system of claim 11, wherein, for each location, food and beverages services may be ordered as a room service request.

13. The computer system of claim 12, wherein, for each location, further comprising a component for confirming authorization of a room service request.

14. The computer system of claim 13, wherein the component is configured to evaluate an Internet Protocol address to determine a room from which the room service request was issued.

15. The computer system of claim 13, wherein the component is configured to issue a request for a phone call to confirm the room service request.

16. The computer system of claim 13, wherein the component is configured to generate an automated message delivered via telephone to confirm the room service request.

17. The computer system of claim 11, wherein the food and beverages services comprise nutritional information about food available as part of the services.

18. The computer system of claim 1, wherein, for each location, food and beverages services may be ordered for a restaurant at or affiliated with the location.

19. The computer system of claim 18, wherein the food and beverages services may be ordered at a computer within the restaurant.

20. The computer system of claim 18, wherein the food and beverages services may be ordered at a computer outside the restaurant.

21. The computer system of claim 1, wherein, for each location, the information specific to each location includes a subset of information about local shopping venues, information about local weather, taxis and other ground transportation services, and local telephone numbers.

22. The computer system of claim 21, wherein the subset of information comprises information provided by a third party provider.

23. The computer system of claim 1, wherein, for each location, the service comprises an electronic postcard subsystem configured to permit a user to send an electronic postcard to a recipient.

24. The computer system of claim 1, wherein, for each location, the service comprises a feedback mechanism to communicate directly with the hotel management.

25. The computer system of claim 1, further comprising, for each location, an administrative terminal configured to access and edit the information specific to the location.

26. The computer system of claim 1, further comprising, for the service, an interface permitting, for each location, access and editing of the information specific to the location.

27. A computer system, comprising:

a centralized, Internet-hosted service that is accessible by users of a plurality of hotels, the service including a reservations component that is configured to provide computerized check-in to a hotel.

28. A computerized method of providing service to a travel and hospitality guest, comprising:

maintaining information about requests made by a user; and

providing suggested services to the user based upon the information.

29. A computer system, comprising:

a centralized, Internet-hosted service that is accessible by users of a plurality of hotels, the service including an electronic postcard subsystem configured to permit a user to send an electronic postcard to a recipient.

30. A computer system, comprising:

a centralized, Internet-hosted service that is accessible by users of a plurality of hotels, the service including a reservations component that permits a user to access a reservation for viewing or editing of the reservation.

31. A computer system, comprising:

a centralized, Internet-hosted service that is accessible by users of a plurality of hotels, the service including an entertainment module that permits a user to access and download digital content.

32. The computer system of claim 31, wherein the digital content comprises a Podcast.

33. The computer system of claim 31, wherein the digital content comprises an audio book describing regional features of interest.

34. The computer system of claim 31, wherein the digital content comprises map information.

35. The computer system of claim 31, wherein the digital content comprises a movie.

36. The computer system of claim 31, wherein the digital content comprises music.

37. The computer system of claim 31, wherein the digital content comprises satellite radio.

38. The computer system of claim 31, wherein the digital content is downloadable to a personal computing device.