Call-stack pattern matching for problem resolution within software
First Claim
1. A method of diagnosing a fault condition within software comprising:
- responsive to a fault condition within a computing system belonging to an organization, automatically sending call-stack information for the fault condition to a first server within the organization;
within the first server, comparing the call-stack information for the fault condition with call-stack information from prior fault conditions that occurred within the organization to determine whether the call-stack information for the fault condition matches call-stack information from one of the prior fault conditions; and
if the call-stack information for the fault condition does not match, sending the call-stack information to a second server for comparison with call-stack information from prior fault conditions that occurred within at least one different organization.
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Accused Products
Abstract
A method of diagnosing a fault condition within software can include, responsive to a fault condition within a computing system belonging to an organization, automatically sending call-stack information for the fault condition to a first server within the organization. Within the first server, the call-stack information for the fault condition can be compared with call-stack information from prior fault conditions that occurred within the organization to determine whether the call-stack information for the fault condition matches call-stack information from one of the prior fault conditions. The method further can include sending the call-stack information to a second server for comparison with call-stack information from prior fault conditions that occurred within at least one different organization if the call-stack information for the fault condition does not match.
84 Citations
20 Claims
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1. A method of diagnosing a fault condition within software comprising:
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responsive to a fault condition within a computing system belonging to an organization, automatically sending call-stack information for the fault condition to a first server within the organization;
within the first server, comparing the call-stack information for the fault condition with call-stack information from prior fault conditions that occurred within the organization to determine whether the call-stack information for the fault condition matches call-stack information from one of the prior fault conditions; and
if the call-stack information for the fault condition does not match, sending the call-stack information to a second server for comparison with call-stack information from prior fault conditions that occurred within at least one different organization. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for diagnosing a fault condition within software, said system comprising:
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a computing system belonging to an organization, said computing system executing software configured to detect a fault condition and, responsive to the fault condition, automatically transmit call-stack information corresponding to the fault condition to another computer system within the organization; and
a server belonging to the organization, said server being configured to receive the call-stack information and compare the call-stack information for the fault condition with call-stack information corresponding to prior fault conditions originating from computing systems belonging to the organization, wherein the server is further configured to determine whether the call-stack information for the fault condition matches call-stack information from one of the prior fault conditions, and, if not, automatically transmits the call-stack information for the fault condition to a server that does not belong to the organization for further analysis. - View Dependent Claims (11, 12)
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13. A machine readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:
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responsive to a fault condition within a computing system belonging to an organization, automatically sending call-stack information for the fault condition to a first server within the organization;
within the first server, comparing the call-stack information for the fault condition with call-stack information from prior fault conditions that occurred within the organization to determine whether the call-stack information for the fault condition matches call-stack information from one of the prior fault conditions; and
if the call-stack information for the fault condition does not match, sending the call-stack information to a second server for comparison with fault stack information from prior fault conditions that occurred within at least one different organization. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification