Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
14 Assignments
0 Petitions
Accused Products
Abstract
A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and collect calling privileges for local, long distance, and international calls. The unit contains a database for storing the calling privileges and restrictions of institutional users, for recording calling transactions made by the users, and for managing user monetary accounts. The unit can record up to 400 hours of conversation in a digital format. The unit provides various administrative capabilities, including user account management, audit trails, transaction reports, centralized management and report capabilities, and detection of fraudulent calling.
382 Citations
17 Claims
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1-3. -3. (canceled)
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4. A method of managing telephone activity between an institutional calling party and a non-institutional called party, the method comprising:
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storing a voice print of at least one of the calling party and the called party;
receiving a request by the calling party to establish a telephone connection with the called party, the request including a spoken phrase;
sampling the spoken phrase;
comparing the sampled spoken phrase of the calling party with the stored voice print to verify an identity of the calling party; and
establishing the telephone connection in response to at least in part positive verification of the identity of the calling party. - View Dependent Claims (5, 6, 7, 8, 9, 10, 11)
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12. A system for managing telephone activity between an institutional calling party and a non-institutional called party, the system comprising:
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a digital conversion component configured to receive, digitize, and store a voice print of at least one of the calling party and the called party;
an interface component configured arranged to receive a request from the calling party to establish a telephone connection with the called party, the request including a spoken phrase; and
a management component configured to sample the spoken phrase, compare the sampled spoken phrase with the stored voice print to verify an identity of the calling party, and establish the telephone connection in response to at least in part positive verification of the identity of the calling party. - View Dependent Claims (13, 14, 15, 16, 17)
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Specification