Systems and methods for facilitating queue participation and management
First Claim
1. A computer-implemented method for facilitating queue participation for customers, comprising the steps of:
- receiving establishment information from a host server;
allowing a customer to select an establishment from the establishment information;
sending customer information to the host server;
receiving confirmation of selection from host server; and
receiving updated reports regarding the establishment information.
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Accused Products
Abstract
The invention relates to, systems and methods that may be used to facilitate customer participation in queues by allowing them to view queue wait times of several establishments at once and leave designated waiting areas. Additionally, establishments can use the described systems and methods to manage/monitor queues, improve service, and otherwise please customers. In some aspects, the systems may include a host server that may, among other things, receive, communicate, store, monitor, and manage information about customers, queues, reservations, establishments, and the like. The systems may also include a communications network and communication devices. The network may communicate information between the host server, establishment hosts, customers, and others. The communication devices may send information from customers in a remote location to the host server via a network. Additionally, the communications device can receive information.
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Citations
26 Claims
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1. A computer-implemented method for facilitating queue participation for customers, comprising the steps of:
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receiving establishment information from a host server;
allowing a customer to select an establishment from the establishment information;
sending customer information to the host server;
receiving confirmation of selection from host server; and
receiving updated reports regarding the establishment information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for facilitating queue management for establishments, comprising the steps of:
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gathering establishment information from one or more establishments;
sending the establishment information to customer;
receiving customer information;
sending confirmation of customer selection to customer; and
sending updated reports to customer regarding establishment information. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. A system for facilitating queue participation and management, comprising:
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a database for storing information;
a transmission device for sending queue waiting times from several establishments to customers;
a receiving device for receiving customer information; and
a transmission device for sending updated queue status reports to a customer from a plurality of establishments. - View Dependent Claims (22, 23, 24)
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25. A computer program product for implementing within a computer system a method for facilitating queue participation and management, the computer program product comprising:
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a computer readable medium for providing computer program code means utilized to implement the method, wherein the computer program code means is comprised of executable code for implementing the steps for;
gathering queue waiting times from one or more establishments;
sending the queue waiting times to a customer;
receiving customer information;
sending confirmation of customer selection to a customer; and
sending updated queue status reports to a customer. - View Dependent Claims (26)
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Specification