Determining message format according to status information

• US 20070042792A1
• Filed: 08/23/2006
• Published: 02/22/2007
• Est. Priority Date: 07/14/2003
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Perfetto, Josh, Chatterjee, Saurav, White, Mike, Schramm, Steven
• Application Number:
  US11/509,494
• Publication Number:
  US 20070042792A1
• Time in Patent Office: Days
• US Class Current: 455/461
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 2203/1091 Fixed mobile conversion
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2207/206 composed of PSTN and wireless network
• CPC Class Codes: H04M 3/00 Automatic or semi-automatic exchanges
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42263 where the same subscriber uses different terminals, i.e. nomadism
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

Automatic determination of message format according to status information is described. The formatting includes selecting via a calling device a recipient to receive a communication. A communication request is generated corresponding to the communication. A status of the recipient is automatically determined. The status includes information of a service that supports the communication request. The communication request is formatted to have a format that corresponds to the status, and the formatted communication request is transferred to a target device of the recipient via a data coupling that supports the format.

Claims

1. A method, comprising:

selecting via a calling device a recipient to receive a communication;

generating a communication request corresponding to the communication;

automatically determining a status of the recipient, the status including information of a service that supports the communication request;

formatting the communication request to have a format that corresponds to the status; and

transferring the communication request to a target device of the recipient via a data coupling that supports the format.

2. The method of claim 1, comprising generating a request entry in a conversation log, the request entry corresponding to the communication request.

3. The method of claim 1, comprising:

generating a response to the communication request at the target device;

automatically determining the status of a caller, wherein the caller generated the communication request;

formatting the response to have a format that corresponds to the status; and

transferring the response to the calling device via a data coupling that supports the format of the response.

4. The method of claim 3, comprising generating a response entry in a conversation log, the response entry corresponding to the response.

5. The method of claim 1, wherein the data coupling is a first data coupling when the status is subscriber of the service.

6. The method of claim 1, wherein the data coupling is a second data coupling when the status is non-subscriber of the service.

7. The method of claim 1, wherein the status is subscriber of the service, wherein the status of a caller using the calling device is non-subscriber.

8. The method of claim 7, comprising generating a plurality of response options on the target device in response to receipt of the communication request, wherein the response options include one or more of initiating the communication using information of the communication request, adding caller information to a directory, and generating a response message.

9. The method of claim 7, comprising generating a return data message including a text message.

10. The method of claim 9, wherein generating a return data message includes using pre-defined response strings.

11. The method of claim 9, comprising generating an entry in a conversation log, the entry corresponding to the return data message.

12. The method of claim 11, comprising one or more of initiating the communication, generating a response to the communication request using via one or more of text message, and generating a return communication request to the caller.

13. The method of claim 7, comprising screening the communication request, wherein the screening includes filtering the communication request using one or more of identity of the caller originating the communication request, priority of the communication request, subject of the communication request, and requested time of the communication.

14. The method of claim 13, wherein the screening uses one or more of a priority filter, an allow filter, and a block filter.

15. The method of claim 14, wherein the priority filter is configured to filter according to a minimum level of priority for which the recipient is willing to receive one or more of the communication request and the communication.

16. The method of claim 14, wherein the allow filter is configured to filter according to at least one list of callers from whom the recipient will receive one or more of the communication request and the communication.

17. The method of claim 14, wherein the block filter is configured to filter according to at least one list of callers from whom the recipient will not receive one or more of the communication request and the communication.

18. The method of claim 1, wherein the status is non-subscriber of the service, wherein the status of a caller using the calling device is subscriber.

19. The method of claim 18, comprising generating a plurality of request options on the calling device in response to generating the communication request, wherein the request options include one or more of priority options, text subject options, caller phone number options, and expiration time options.

20. The method of claim 18, wherein the formatting includes formatting the response to a text message format.

21. The method of claim 1, wherein a format of the communication request includes at least one of an electronic mail message format, an instant message format, a Short Message Service (SMS) format, a Multimedia Messaging Service (MMS) format, an Enhanced Messaging Service (EMS) format, and a voice mail format.

22. The method of claim 1, wherein the communication is a voice call and the communication request is a call request message.

23. The method of claim 1, comprising providing a delivery confirmation to the calling device in response to delivery of the communication request to the target device.

24. The method of claim 1, comprising generating a plurality of response options on the target device in response to receipt of the communication request, wherein the response options include at least one of accepting the communication request, postponing the communication request, generating a return data message including at least one of a text message and a voice message to the calling device, and initiating the communication.

25. The method of claim 18, comprising generating a response message in response to selection of a response option at the target device and transferring the response message to the calling device over the data coupling.