Email capture system for a voice recognition speech application
First Claim
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1. A system for segmenting a character sting into useable parts and for deriving statistically relevant and searchable patterns from those separate parts comprising:
- a corpus containing an initial set of character strings for processing;
a corpus processor for identifying and segmenting each of the character strings;
a segmentation rule available to the processor; and
a pattern generator for generating the patterns.
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Abstract
A system is provided for segmenting a character sting into useable parts and for deriving statistically relevant and searchable patterns from those separate parts. The system includes a corpus containing an initial set of character strings for processing, a corpus processor for identifying and segmenting each of the character strings, a segmentation rule available to the processor, and a pattern generator for generating the patterns.
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Citations
17 Claims
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1. A system for segmenting a character sting into useable parts and for deriving statistically relevant and searchable patterns from those separate parts comprising:
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a corpus containing an initial set of character strings for processing;
a corpus processor for identifying and segmenting each of the character strings;
a segmentation rule available to the processor; and
a pattern generator for generating the patterns. - View Dependent Claims (2, 3, 4, 5)
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6. An email capture interface integrated into a speech application comprising:
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a first voice prompt for soliciting a first voice response of a first email address segment;
a second voice prompt for soliciting a second voice response of a second email address segment;
a third voice prompt for soliciting a third voice response of a third email address segment;
characterized in that pattern conversions and pattern searches against a pattern index occur separately for each voice response whereupon after the first response an attempt to predict the rest of the email address through statistical pattern relevancy is made, the attempt repeated again after the second response in the event of failure after the first attempt. - View Dependent Claims (7, 8)
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9. A method for building a pattern index from a corpus of email addresses including acts for:
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(a) sorting and parsing the email strings in the corpus to isolate common segments of those strings;
(b) deriving patterns for the isolated segments;
(c) indexing those patterns for data searching according to statistical relevancy;
(d) deriving all of the possible complete patterns representing possible complete emails from the segment patterns derived; and
(e) indexing the complete email patterns according to statistical relevancy. - View Dependent Claims (10)
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11. A method for dynamically fine tuning a grammar base used with a running speech application adapted, at least in part, for recognizing spoken email address segments including acts for:
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(a) failing to recognize a spoken email address, or address segment beyond a preset threshold of ambiguity;
(b) prompting a caller for confirmation of yes or no of the ambiguous email address or address segment;
(c) receiving confirmation of the ambiguous email address or address segment; and
,(d) updating the logic used to maintain the grammar baser with the confirmed parameter. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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Specification