Relevancy association architecture
First Claim
1. A computer implemented method for organizing product support information in a business enterprise, the computer implemented method comprising:
- collecting product support information for products provided by the business enterprise;
storing the product support information in an information library as information objects;
creating relevancy associations among the information objects stored in the information library and the products provided by the business enterprise, wherein the relevancy associations are created based on an ontology; and
assigning relevancy weights to the relevancy associations, wherein the relevancy weights designate a certainty of each relevancy association.
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Accused Products
Abstract
A relevancy association architecture for providing a more effective retrieval of existing product support information in response to client information requests. Product support information for products of a business enterprise is collected and stored in an information library. Relevancy associations are created, based on an ontology such as a context-scenario information organization model, among the product support information stored in the information library and the products provided by the business enterprise. Once the relevancy associations are created, weights are assigned to the associations, wherein the weights designate the certainty of each created relevancy association. When a client requests support for a product of the business enterprise, relevant product support information for the client request is identified based on the relevancy associations. This relevant product support information may then be sent to the requesting client.
12 Citations
20 Claims
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1. A computer implemented method for organizing product support information in a business enterprise, the computer implemented method comprising:
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collecting product support information for products provided by the business enterprise;
storing the product support information in an information library as information objects;
creating relevancy associations among the information objects stored in the information library and the products provided by the business enterprise, wherein the relevancy associations are created based on an ontology; and
assigning relevancy weights to the relevancy associations, wherein the relevancy weights designate a certainty of each relevancy association. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A relevancy association apparatus comprising:
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an interface, wherein the interface receives product support information;
an information library, wherein the information library stores the product support information received by the interface; and
a relevancy module, wherein the relevancy module creates relevancy associations among the information objects stored in the information library and the products provided by the business enterprise, wherein the relevancy associations are created based on an ontology, and assigns relevancy weights to the relevancy associations, wherein the relevancy weights designate a certainty of each relevancy association. - View Dependent Claims (13, 14)
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15. A computer program product for organizing product support information in a business enterprise, the computer program product comprising:
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a computer usable medium having computer usable program code tangibly embodied thereon, the computer usable program code comprising;
computer usable program code for collecting product support information for products provided by the business enterprise;
computer usable program code for storing the product support information in an information library as information objects;
computer usable program code for creating relevancy associations among the information objects stored in the information library and the products provided by the business enterprise, wherein the relevancy associations are created based on an ontology; and
computer usable program code for assigning relevancy weights to the relevancy associations, wherein the relevancy weights designate a certainty of each relevancy association. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification