Method of and System for Telecommunication Management

• US 20070047522A1
• Filed: 05/08/2006
• Published: 03/01/2007
• Est. Priority Date: 05/06/2005
• Status: Abandoned Application

• Current Assignee: Iotum Corporation
• Original Assignee: Iotum Corporation
• Inventors: Jefferson, Todd, Saunders, Alec, Dufresne, Yanick, Tomczak, Noam, Hackston, Andrew, Thaw, Howard
• Application Number:
  US11/382,142
• Publication Number:
  US 20070047522A1
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1108 Web based protocols, e.g. webRTC
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04Q 3/66 Traffic distributors

Abstract

The present invention relates to telecommunication systems and more specifically, to a method of and system for managing and routing calls and/or data between various devices. The invention includes a method of routing real-time communications including the steps of: obtaining rule preferences from a user, and responding to the receipt of a communication by determining the current contextual state of the user. The method then determines how to route the communication with respect to the current contextual state of the User and the User'"'"'s rules, and routes the communication in accordance with that determination.

Claims

1. A method of routing real-time communications comprising the steps of:

establishing rules for a user;

responding to the receipt of a communication by;

determining the current contextual state of said user;

analyzing said communication, said current contextual state and said rules, and determining how said communication should be routed; and

routing said communication in accordance with said determination.

2. The method of claim 1 wherein said step of establishing rules comprises the steps of:

launching a rules wizard to present exemplary scenarios and options to said user; and

storing rules values identified by said user.

3. The method of claim 1 wherein said contextual criteria are selected from the group comprising:

Presence,

Day and Time,

Relationship to caller,

Current activity,

Who is calling,

What the call is about,

Importance of the call,

PC activity,

Communication history with caller,

Velocity of user (driving, running etc.),

Refer information (whether the call is being transferred by someone else),

Mood of user,

Ambient noise and,

Location of user.

4. The method of claim 1 in which said system includes cross-platform capability.

5. The method of claim 1 further comprising the step of integrating the functionality of existing business applications.

14. The method of claim 1 wherein said step of routing comprises the step of diverting real time communications away from said user;

that are not relevant to said user'"'"'s current activities.

15. The method of claim 1 wherein said step of routing comprises the steps of locating said user and forwarding teal time communications to said user, that are important to said user'"'"'s current activities.

16. The method of claim 1 further comprising the steps of:

in response to a request to change said established rules, being received from said user;

launching said rules wizard, populating fields in said rules wizard with said stored rules values;

storing new rules values identified by said user; and

re-calculating the values of stored presence responses.

17. The method of claim 1 wherein said user'"'"'s available communications devices include at least one selected from the group consisting of:

Cellular telephone;

Personal digital assistant;

Personal computer;

Internet-ready telephone;

Voice over IP telephone;

Television set-top box.

6. A telecommunications system comprising:

a telecommunications network;

a plurality of user communication interface devices; and

means for coordinating communications between said telecommunications network and said plurality of User communication interface devices, with consideration for the contextual state of said User.

7. The system of claim 6, further comprising means for enabling said End User to set up rules for governing communications.

8. A telecommunications system comprising:

a personal computer;

a remote server; and

a telecommunications network interconnecting said personal computer and said remote server;

said personal computer including a piece of client software operable to;

determine the current context of a user and rules established by said user; and

coordinate operation of various user communication devices in response to said current context and rules

9. The system of claim 8, further comprising an advanced heuristics algorithm for detection of communication routing patterns, said advanced heuristics algorithm being operable to use pattern detection to automatically (with user'"'"'s consent) modify the user'"'"'s rules to improve the communication handling.

10. The system of claim 9, further comprising an Algorithm/Heuristics/AI module for examining the communication history between the user and other participating characters to make more intelligent communication routing decisions, said participating characters comprising the caller or someone the user is currently communicating with.

11. The system of claim 9, further comprising a hierarchy concept of rules and policies that allow for global and individual rules processing.

12. The system of claim 9, designed with a context plug-in architecture that facilitates the introduction of new sources of context within the system.

13. The system of claim 9, further comprising an advanced rule conflict algorithm that accommodates conflicting rules and ensures that expected behavior is maintained by the system.

18. The system of claim 8, further comprising means for enabling said End User to set up rules for governing communications.