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System and method to access content from a speech-enabled automated system

  • US 20070047718A1
  • Filed: 08/25/2005
  • Published: 03/01/2007
  • Est. Priority Date: 08/25/2005
  • Status: Active Grant
First Claim
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1. A method of accessing content at a speech-enabled automated system, the method comprising:

  • receiving a verbal input at an interactive voice response system;

    retrieving content from an information store, wherein the retrieved content is determined based on the verbal input; and

    wherein the information store is logically external to the interactive voice response system.

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