System and method for providing contextual information to a called party

• US 20070047726A1
• Filed: 08/25/2005
• Published: 03/01/2007
• Est. Priority Date: 08/25/2005
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Jabbour, Fadi, Jain, Mukul, Lee, David, Lee, Johnny, Gatzke, Alan
• Application Number:
  US11/213,152
• Publication Number:
  US 20070047726A1
• Time in Patent Office: Days
• US Class Current: 379/373.20
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72

Abstract

A telephone system includes a first endpoint device operable to populate a subject field with a message entered by a caller, and to send a call to a called party with the message being attached thereto. A second endpoint device is operable to retrieve the message when the call is received, and to communicate the message to a called party prior to the call being answered. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Claims

1. A telephone system comprising:

a first endpoint device operable to populate a subject field with a message entered by a caller, and to send a call to a called party with the message being attached thereto; and

a second endpoint device operable to retrieve the message when the call is received, and to communicate the message to a called party prior to the call being answered.

2. The telephone system of claim 1 wherein the message comprises a text message.

3. The telephone system of claim 1 wherein the second endpoint device communicates the message substantially simultaneous with a ring event.

4. The telephone system of claim 1 wherein the second endpoint device comprises a display, the message being communicated in a text format on the display.

5. The telephone system of claim 1 wherein the first and second endpoint devices each operate in accordance with Session Initiation Protocol (SIP).

6. A telephone device for sending/receiving a call comprising:

a microphone;

an alpha-numeric input device; and

a processor that executes code that prompts a user who wishes to place a call to enter a message, the message identifying a subject of the call, the message being attached to the call for subsequent transmission to a called party.

7. The telephone device of claim 6 wherein the message is entered via either the microphone or the alpha-numeric input device.

8. The telephone device of claim 6 wherein the alpha-numeric input device comprises a keypad or keyboard.

9. The telephone device of claim 6 wherein execution of the code causes the processor to operate in accordance with a protocol that includes a subject field for a call session, the subject field being populated by the message.

10. The telephone device of claim 6 wherein the call comprises a voice over Internet Protocol (VoIP) call.

11. The telephone device of claim 6 further comprising:

a display; and

a speaker, execution of the code causing the processor to output an attached message associated with an incoming call to the speaker and/or the display prior to the incoming call being answered.

12. The telephone device of claim 11 wherein the attached message is output substantially simultaneous with a ring event of the incoming call.

13. A processor-implemented method of initiating a call from a caller to a called party comprising:

prompting the caller to input a message that indicates a subject of the call;

receiving the message from the caller;

entering the message into a data packet field associated with the call; and

sending the call and the message to the called party.

14. The processor-implemented method of claim 13 wherein receiving the message comprises:

recording speech of the caller;

translating the speech into a text string.

15. The processor-implemented method of claim 14 wherein entering the message comprises populating the data packet field with the text string.

16. A processor-implemented method of receiving a call from a caller to a called party comprising:

retrieving a message associated with the call, the message indicating a subject of the call;

outputting the message substantially simultaneous with a ring event that notifies the called party of the call, the ring event occurring prior to the call being answered.

17. The processor-implemented method of claim 16 wherein outputting the message comprises displaying the message as a text string.

18. The processor-implemented method of claim 16 wherein outputting the message comprises audibly playing out the message as speech.

19. A method of operation for a communication device comprising:

running an application that displays a list of messages received by a user of the communication device;

selecting a message from the list, the message having an associated subject heading; and

invoking a command that automatically initiates a telephone call to a sender of the message, the associated subject heading being attached to the telephone call for display as a text string and/or audible speech output on a receiving communication device of the sender.

20. The method of claim 19 wherein entering the application comprises an electronic mail client.

21. The method of claim 19 wherein entering the communication device comprises personal computer.

22. The method of claim 19 wherein entering the communication device comprises a cellular telephone.

23. The method of claim 19 wherein entering the communication device comprises a voice over Internet protocol (VoIP) telephone.