System and method of event triggered voice call origination
First Claim
1. A method of selective call initiation, the method comprising:
- receiving data from a computer based auction site;
detecting a notification event by evaluating the data with respect to notification criteria associated with a user account;
initiating a voice based call over a voice network to a communication device identified in connection with the user account; and
receiving compensation from the computer based auction site for facilitating at least one completed transaction.
5 Assignments
0 Petitions
Accused Products
Abstract
A method of selective call initiation is disclosed and includes receiving data from a computer based auction site. Further, the method includes detecting a notification event by evaluating the data with respect to notification criteria associated with a user account. Also, the method includes initiating a voice based call over a voice network to a communication device identified in connection with the user account. A system is also disclosed and includes a first processing element that is coupled to a network interface to receive data from a computer based auction site. Also, the system includes a second processing element to detect a notification event by evaluating the data with respect to notification criteria associated with a user account. Moreover, the system includes a third processing element to initiate an outgoing voice based call over a voice network to a communication device identified in connection with the user account.
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Citations
78 Claims
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1. A method of selective call initiation, the method comprising:
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receiving data from a computer based auction site;
detecting a notification event by evaluating the data with respect to notification criteria associated with a user account;
initiating a voice based call over a voice network to a communication device identified in connection with the user account; and
receiving compensation from the computer based auction site for facilitating at least one completed transaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system comprising:
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a first processing element coupled to a network interface to receive data from a computer based auction site;
a second processing element to detect a notification event by evaluating the data with respect to notification criteria associated with a user account; and
a third processing element to initiate an outgoing voice based call over a voice network to a communication device identified in connection with the user account, wherein the third processing element communicates with a caller authentication module and wherein the caller authentication module authenticates the at least one user associated with the at least one notification event. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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28. A system comprising:
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a first processing element coupled to a network interface to receive data from a computer based auction site, the data corresponding to a plurality of different auctions associated with a corresponding plurality of auction items;
a second processing element to detect notification events by evaluating the data with respect to notification criteria associated with user auction rules associated with a plurality of user accounts; and
a third processing element responsive to the notification processing element to initiate outgoing voice based calls over a voice network to communication devices identified in connection with specific user accounts, the outgoing voice based calls initiated in response to detected notification events, wherein the third processing element communicates with a caller authentication module to authenticate the at least one user associated with the at least one notification event. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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40. The system of 36, wherein the data minor interacts with the computer based auction site to update at least one of the user account database, the user history database, and the caller rules database.
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41. A method of selective call initiation in response to product availability data from an electronic commerce site, the method comprising:
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receiving data including the product availability data from the electronic commerce site;
detecting a notification event by evaluating the product availability data with respect to notification criteria associated with a user account;
upon detecting the notification event, initiating an outgoing voice based call over a voice network to a communication device identified in connection with the user account; and
authenticating a user associated with the user account. - View Dependent Claims (42, 43, 44, 45, 46, 47)
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48. A system comprising:
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a first processing element coupled to a network interface to receive data including product availability data from an electronic commerce site;
a second processing element to detect a notification event by evaluating the data with respect to notification criteria associated with a user account; and
a third processing element to initiate an outgoing call over a voice network to a communication device identified in connection with the user account, wherein the electronic commerce site pays compensation in connection with a user action made during one or more calls established by the third processing element. - View Dependent Claims (49, 50, 51, 52)
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53. A method of establishing a user account with a website monitoring system, the method comprising:
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receiving a request from a user to establish a user account at the website monitoring system;
receiving at least one vender website uniform resource locator (URL);
receiving user account information associated with the vender website;
receiving at least one trigger event associated with the vender website;
receiving at least one telephone number from the user; and
prompting the user to provide input to authenticate a communication from the website monitoring system. - View Dependent Claims (54, 55, 56, 57, 58, 59)
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60. A method of contacting a user regarding an auction website, the method comprising:
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contacting a user via a voice channel over a voice carrier network;
transmitting an audio greeting via the voice channel;
receiving a personal identification number (PIN);
authenticating the PIN;
transmitting an audio auction announcement via the voice channel;
transmitting a current price via the voice channel; and
indicating whether or not the user is a high bidder. - View Dependent Claims (61, 62, 63, 64, 65, 66, 67, 68)
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69. A method of contacting a user with information related to an available product at an e-commerce website, the method comprising:
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contacting a user via a voice channel over a telephone network;
transmitting an audio greeting to the user via the voice channel;
receiving an authentication input from the user;
authenticating the user based on the authentication input;
transmitting an audio announcement associated with an available product via the voice channel; and
transmitting a current price of the available product via the voice channel. - View Dependent Claims (70, 71, 72, 73, 74, 75, 76, 77, 78)
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Specification