×

SYSTEM AND METHOD FOR INTEGRATED DATAMART DATA PROCESSING

  • US 20070050327A1
  • Filed: 10/26/2006
  • Published: 03/01/2007
  • Est. Priority Date: 06/06/2000
  • Status: Active Grant
First Claim
Patent Images

1. A computer implemented system for processing and managing data generated by a plurality of customer communications received by a business through a plurality of business communication channels, each communication channel comprising a computerized system comprising an interface for communication with individual or business entity customers and a records database for recording information concerning communications with individual or business entity customers, said system comprising:

  • a configuration component for instancing, in each of said records databases, specifications for data associated with each event involving a customer communication;

    an extractor routine communicatively coupled with each of said records databases, said extractor routine extracting data concerning each event involving a customer communication from each of said records databases;

    a transform routine communicatively coupled with said extractor routine, said transform routine receiving data extracted by said extractor routine and transforming the data extracted by said extractor routine into data formatted according to an analysis protocol that is independent of protocols of said records databases;

    a central database communicatively coupled with said transform routine, said central database receiving and storing data transformed by said transform routine; and

    an analysis server communicatively coupled with said central database, said analysis server accessing and synthesizing said data in response to inquiries concerning customer communication events and generating customer communication reports of the synthesis.

View all claims
  • 3 Assignments
Timeline View
Assignment View
    ×
    ×