Methods, systems and computer program products for monitoring a browsing session

• US 20070050844A1
• Filed: 12/05/2005
• Published: 03/01/2007
• Est. Priority Date: 08/26/2005
• Status: Abandoned Application

• Current Assignee: NetIQ Corporation (Open Text Corporation)
• Original Assignee: NetIQ Corporation (Open Text Corporation)
• Inventors: Lebel, Pierre
• Application Number:
  US11/294,169
• Publication Number:
  US 20070050844A1
• Time in Patent Office: Days
• US Class Current: 726/13
• CPC Class Codes: G06F 11/3414 Workload generation, e.g. scripts, playback
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3466 Performance evaluation by tracing or monitoring
• CPC Class Codes: G06F 2201/86 Event-based monitoring
• CPC Class Codes: G06F 2201/87 Monitoring of transactions
• CPC Class Codes: G06F 2201/875 Monitoring of systems including the internet

Abstract

Methods, systems and computer program products for monitoring a browsing session executing on a computer system having an operating system are provided. A browsing session to be monitored is identified. The browsing session is associated with a process identifier of the operating system. Events associated with the identified browsing session are captured, including capturing user input received through tasks executing on the operating system having the associated process identifier. At least one of the tasks is not a browser task instance. A transcript of the captured events is generated.

Claims

1. A method for monitoring a browsing session executing on a computer system having an operating system, comprising:

identifying a browsing session to be monitored;

associating the browsing session with a process identifier of the operating system;

capturing events associated with the identified browsing session, including capturing user input received through tasks executing on the operating system having the associated process identifier, wherein at least one of the tasks is not a browser task instance; and

generating a transcript of the captured events.

2. The method of claim 1, wherein generating a transcript comprises:

determining a level of detail for the transcript; and

filtering the captured events based on the determined level of detail;

wherein generating a transcript comprises generating a transcript of the filtered captured events.

3. The method of claim 1, further comprising:

analyzing the captured events to determine corresponding user actions associated with the browsing session;

generating steps for reproducing the corresponding user actions based on the captured events;

sequencing the generated steps based on a sequence of occurrence of the corresponding user actions during the browsing session; and

generating a recording of the browsing session based on the sequenced steps.

4. The method of claim 3, wherein generating steps includes identifying a frame associated with at least one of the steps and identifying a nesting relationship of the identified frame with other frames associated with the browsing session.

5. The method of claim 3, wherein generating steps includes identifying a user input associated with one of the steps, wherein the user input includes a user designation of a position on a web page or a window associated with the browsing session and/or text input thereto.

6. The method of claim 5, wherein generating steps further includes identifying an attribute of an element associated with the user input.

7. The method of claim 6, wherein generating steps further includes identifying a plurality of attributes of the element associated with the user input.

8. The method of claim 7, wherein generating steps further includes identifying the window associated with the user input.

9. The method of claim 7, wherein generating a recording is preceded by inserting a delay step between selected ones of the sequenced steps that is configured to delay transition between the selected ones of the sequenced steps on playback of the recording.

10. The method of claim 7, wherein generating a recording is preceded by editing at least one of the generated steps to define a completed condition for the step.

11. The method of claim 10, wherein the completed condition is defined as receipt of a download complete signal, a selected delay time after receipt of a download complete signal, a selected delay time after a page change associated with the at least one of the generated steps and/or an estimate of a completed condition based on signals other than a download complete signal received by a browser associated with the browsing session.

12. The method of claim 7, wherein generating a recording is preceded by selecting a playback speed of the recording, the playback speed defining a delay between completion of each step and a beginning of a next step.

13. The method of claim 7, wherein generating a recording is preceded by:

determining one of the plurality of attributes of the element associated with the user input that is expected to remain unchanged for playback of the recording; and

selecting the one of the plurality of attributes of the element that is expected to remain unchanged for use in locating the element on playback of the recording.

14. The method of claim 7, wherein generating steps further includes assigning a unique identifier as one of the attributes of the element associated with the user input, wherein the unique identifier corresponds to a relative position of the element when the user input was received.

15. The method of claim 14, wherein generating a recording is preceded by:

determining that all of the attributes of the element associated with the user input other than the unique identifier are not expected to remain unchanged for playback of the recording; and

selecting the unique identifier of the element for use in locating the element on playback of the recording when it is determined that all of the other attributes are not expected to remain unchanged.

16. The method of claim 15, wherein a frame is the element associated with the user input and wherein generating steps further includes identifying the frame associated with the user input and a nesting relationship of the identified frame with other frames associated with the browsing session as the unique identifier of the frame.

17. The method of claim 7, wherein generating a record is preceded by editing at least one of the generated steps including reviewing the transcript of the captured events to determine what to edit in the at least one of the generated steps.

18. The method of claim 3, further comprising reproducing the browsing session by playing back the recording of the browsing session.

19. The method of claim 18, wherein reproducing the browsing session includes:

terminating playing back the recording of the browsing session after a selected step of the sequenced steps to return to an intermediate state of the browsing session;

determining that subsequent events are to be captured to generate new steps for reproducing corresponding subsequent user actions;

capturing the subsequent events and generating steps for reproducing the corresponding subsequent user actions based on the captured subsequent events;

sequencing the generated steps for reproducing the corresponding subsequent user actions including appending the generated steps to steps of the recording preceding the selected step; and

generating a new recording based on the sequenced generated steps including the steps for reproducing the subsequent actions.

20. The method of claim 3, wherein the browsing session includes closing a first browser instance associated with the browsing session while continuing capturing events associated with the identified browsing session.

21. The method of claim 1, wherein the one of the tasks that is not a browser task instance comprises a dialog window that is not generated by a browser associated with the browsing session.

22. A system configured to carry out the method of claim 3, wherein a thread of code configured to carry out capturing events and generating steps is running independently of any browser task instance associated with the browsing session.

38. A computer system configured to carry out the method of claim 1.

40. A computer program product for monitoring a browsing session executing on a computer system, the computer program product comprising computer program code embodied in a computer readable medium, the computer program code comprising program code configured to carry out the method of claim 1.

23. A method for monitoring a browsing session executing on a computer system, comprising:

identifying a browsing session to be monitored;

capturing events associated with the identified browsing session;

analyzing the captured events to determine corresponding user actions associated with the browsing session;

generating steps for reproducing the corresponding user actions based on the captured events, including identifying a frame associated with at least one of the steps and identifying a nesting relationship of the identified frame with other frames associated with the browsing session;

sequencing the generated steps based on a sequence of occurrence of the corresponding user actions during the browsing session; and

generating a recording of the browsing session based on the sequenced steps.

39. A computer system configured to carry out the method of claim 23.

41. A computer program product for monitoring a browsing session executing on a computer system, the computer program product comprising computer program code embodied in a computer readable medium, the computer program code comprising program code configured to carry out the method of claim 23.

24. A method for monitoring a browsing session executing on a computer system, comprising:

identifying a first browsing session to be monitored;

capturing events associated with the identified first browsing session, including capturing user input;

analyzing the captured events to determine corresponding user actions associated with the first browsing session;

generating steps for reproducing the corresponding user actions based on the captured events;

sequencing the generated steps based on a sequence of occurrence of the corresponding user actions during the first browsing session;

generating a recording of the first browsing session based on the sequenced steps;

executing a second browsing session using the recording;

capturing events associated with the second browsing session, including capturing user input;

selecting a level of detail for a transcript of the second browsing session, the level of detail designating ones of a plurality of categories of events associated with a browsing session that may be captured;

generating the transcript of the second browsing session by filtering the captured events associated with the second browsing session based on the determined level of detail, the transcript having a level of detail greater than the recording; and

utilizing the transcript to analyze performance of the recording.

25. The method of claim 24, wherein selecting a level of detail includes changing the level of detail while capturing events during the second browsing session.

26. The method of claim 24 further comprising executing a third browsing session using the recording, wherein a level of detail for a transcript of the third browsing session is selected that is different from the level of detail for the transcript for the second browsing session.

27. The method of claim 24, wherein utilizing the transcript includes editing at least one of the generated steps including reviewing the transcript of the captured events to determine what to edit in the at least one of the generated steps.

28. A method for monitoring a browsing session executing on a computer system, comprising:

identifying a browsing session to be monitored;

receiving a selection of one of a plurality of levels of detail for a transcript of the browsing session, the plurality of levels of detail designating different ones of a plurality of categories of events associated with a browsing session that may be captured;

capturing events associated with the identified browsing session, including capturing user input; and

generating the transcript of the browsing session by filtering the captured events associated with the identified browsing session based on the selected one of the plurality of levels of detail.

29. The method of claim 28, wherein receiving a selection of one of a plurality of levels of detail includes receiving a second selection of a different one of the plurality of levels of detail while capturing events during the identified browsing session.

30. The method of claim 28 further comprising identifying another browsing session to be monitored, wherein a level of detail for a transcript of the another browsing session is selected that is different from the one of the plurality of levels of detail.

31. A method for monitoring a browsing session executing on a computer system, comprising:

executing a browsing session using a recording including a plurality of sequenced steps for reproducing user actions;

stopping execution of the browsing session at a selected intermediate step of the recording;

resuming execution of the browsing session without use of the recording, including accepting user input;

capturing events associated with the resumed browsing session, including capturing the user input;

analyzing the captured events to determine corresponding user actions associated with the resumed browsing session;

generating steps for reproducing the corresponding user actions based on the captured events;

sequencing the generated steps based on a sequence of occurrence of the corresponding user actions during the resumed browsing session; and

generating an updated recording including appending the generated sequenced steps to ones of the plurality of sequenced steps for reproducing user actions preceding the selected intermediate step.

32. A method for reproducing a recorded browsing session on a computer system, comprising:

opening a main browser task instance for the browsing session;

sequentially executing steps for reproducing user actions included in a recording of the recorded browsing session using the main browser task instance;

receiving a command to open a second browser task instance for the browsing session and a command to close the main browser task responsive to execution of at least one of the steps; and

continuing sequentially executing the steps using the second browser task instance after closing the main browser task instance.

33. The method of claim 32 wherein sequentially executing, receiving and continuing sequentially executing are carried out by a thread of code running independently of the main browser task instance and the second browser task instance.

34. A method for monitoring a browsing session executing on a computer system, comprising:

opening a main browser task instance for a browsing session to be monitored;

capturing events associated with the identified browsing session;

detecting opening of a second browser task instance for the browsing session;

continuing capturing events associated with the identified browsing session after termination of the main browser task instance; and

generating a transcript of the captured events.

35. The method of claim 34, wherein opening a main browser task instance, capturing events, detecting opening of a second browser task instance and continuing capturing events are carried out by a thread of code running independently of the main browser task instance and the second browser task instance.

36. A system for monitoring a browsing session, comprising:

a recorder code module configured to initiate monitoring of the browsing session and to generate a sequence of steps for reproducing user actions based on captured events detected during monitoring of the browsing session;

a web manager code module configured to interact with browser task instances associated with the browsing session to detect the captured events during monitoring of the browsing session; and

at least one browser task instance associated with the browsing session, wherein the web manager code module and the recorder code module run independently of the at least one browser task instance.

37. The system of claim 36, further comprising:

a browser window handler code module operatively coupled to the at least one browser task instance and configured to detect windows opened by the at least one browser task instance and to report the detected windows to the web recorder code module; and

a dialog box handler code module configured to detect dialog boxes associated with and opened during the browsing session and to report the detected dialog boxes to the web recorder code module.

42. A computer program product for monitoring a browsing session, the computer program product comprising:

a computer readable medium having computer readable program code embodied therein, the computer readable program code comprising;

computer readable program code configured to identify a browsing session to be monitored;

computer readable program code configured to associate the browsing session with a process identifier of the operating system;

computer readable program code configured to capture events associated with the identified browsing session, including capturing user input received through tasks executing on the operating system having the associated process identifier, wherein at least one of the tasks is not a browser task instance; and

computer readable program code configured to generate a transcript of the captured events.