Method and system for the fire response dispatch protocol of an emergency dispatch system

• US 20070055559A1
• Filed: 09/25/2002
• Published: 03/08/2007
• Est. Priority Date: 09/25/2001
• Status: Active Grant

• Current Assignee: Jeffrey Clawson
• Original Assignee: Jeffrey Clawson
• Inventors: Clawson, Jeffrey
• Granted Patent: US 8,417,533 B2
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 50/265 Personal security, identity or safety

Abstract

A method and system for receiving, processing, responding and managing firefighter request calls is described. A consistent, standard and systematic process is provided which in combination with adequate training, supervision and quality assurance service to provide a technique for classifying the criticality of calls into various determinate levels for appropriate response.

Claims

1. A method for managing the process of dispatching firefighters in response to calls for assistance, comprising the steps of:

(A) providing instructions to a firefighter dispatcher, including instructions to inquire for specific information, receive said specific information and to use said specific information in said method to determine a determinate value;

(B) receiving a call for firefighter assistance;

(C) inquiring for specific information;

(D) instructing a caller in determining the type of call;

(E) determining if the caller is in danger and upon determining that a caller is in danger routing the process to a critical caller process, the critical caller process including,

inquiring if the caller is entrapped,

inquiring as to the location of the caller,

and instructing the caller to safety if safe to do so

(F) using a computer processing unit to assign a determinate value to said call, said determinate value establishing the criticality of said call for firefighter assistance based on a continuum, wherein said determinate value further includes indicia indicating the type of call; and

(G) directing a dispatch of firefighter assistance based on said determinate value.

2. A method, as recited in claim 1, wherein said assigning a determinate value further comprises:

(1) setting a value indicating most urgent response is required if said specific information indicates an immediate life threatening situation;

(2) setting a value indicating urgent response required if said specific information indicates a person in danger;

(3) setting a value indicating a business-like orderly response if said specific information indicates a hazard without an immediate threat to a person;

(4) setting a value indicating a safest arrival method possible response if said specific information indicates a least serious call; and

(5) setting a value for referral if said specific information indicates that no response is required.

3. A method, as recited in claim 1, wherein said specific information is related to an aircraft emergency.

4. A method, as recited in claim 1, wherein said specific information is related to an assistance request.

5. A method, as recited in claim 1, wherein said specific information is related to an alarm.

6. A method, as recited in claim 1, wherein said specific information is related to a confined space call.

7. A method, as recited in claim 1, wherein said specific information is related to an electrical hazard.

8. A method, as recited in claim 1, wherein said specific information is related to an elevator rescue.

9. A method, as recited in claim 1, wherein said specific information is related to an explosion.

10. A method, as recited in claim 1, wherein said specific information is related to an extraction.

11. A method, as recited in claim 1, wherein said specific information is related to a gas leak.

12. A method, as recited in claim 1, wherein said specific information is related to hazardous materials or a fuel spill.

13. A method, as recited in claim 1, wherein said specific information is related to a high angle rescue.

14. A method, as recited in claim 1, wherein said specific information is related to a marine fire.

15. A method, as recited in claim 1, wherein said specific information is related to mutual aid.

16. A method, as recited in claim 1, wherein said specific information is related to odors.

17. A method, as recited in claim 1, wherein said specific information is related to an outside fire.

18. A method, as recited in claim 1, wherein said specific information is related to a smoke investigation.

19. A method, as recited in claim 1, wherein said specific information is related to a train incident.

20. A method, as recited in claim 1, wherein said specific information is related to a vehicle fire.

21. A method, as recited in claim 1, wherein said specific information is related to a water rescue.

22. A method, as recited in claim 1, further comprising providing post-dispatch instructions to the caller.

23. A method for managing the process for responding to a call for firefighter assistance in a general purpose computer system comprising:

a central processing unit;

dynamic memory;

static memory;

a display device;

an input device;

an output device;

a mass storage device, which contains

a number of firefighter call response instruction records;

a number of type of call profiles;

a number of caller instructions;

the method comprising;

(A) providing instructions to a firefighter dispatcher, including instructions to inquire for specific information, receive said specific information, and to use said specific information in said method to determine a determinate value;

(B) receiving a call for firefighter assistance;

(C) inquiring for specific information;

(D) instructing a caller in determining the type of call;

(E) determining if the caller is in danger and upon determining that a caller is, in danger routing the method to a critical caller process, the critical caller process including,

inquiring if the caller is entrapped,

inquiring as to the location of the caller, and

instructing the caller to safety if safe to do so

(F) using said general purpose computer system to assign a determinate value to said call, said determinate value establishes the criticality of said call for firefighter assistance based on a continuum, wherein said determinate value further includes indicia indicating the type of call; and

(G) directing a dispatch of firefighter assistance based on said determinate value.