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System and method for implementing click-to-service

  • US 20070061468A1
  • Filed: 01/27/2006
  • Published: 03/15/2007
  • Est. Priority Date: 09/12/2005
  • Status: Active Grant
First Claim
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1. A method for providing customer service over a converged channel, the method comprising:

  • initiating a service session for a user;

    accessing a database having user information associated with the user;

    capturing session information associated with the service session;

    creating a session message including at least a portion of the user information and at least a portion of the session information; and

    forwarding the session message to a user agent.

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