Method and apparatus for performing conversational opinion tests using an automated agent
First Claim
1. A method for performing a conversational opinion test with use of an automated agent, the conversational opinion test for generating a quality evaluation of a conversation by a human tester, the conversation comprising a sequence of conversational speech segments and responsive speech segments, the method comprising the steps of:
- receiving one or more conversational speech segments spoken by the human tester, the received conversational speech segments having been passed through a network simulator;
automatically producing, with use of said automated agent, one or more responsive speech segments, the one or more responsive speech segments responsive to corresponding ones of said one or more received conversational speech segments and determined based on a pre-defined script; and
playing said one or more automatically produced responsive speech segments through said network simulator back to said human tester.
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Abstract
A method and apparatus for performing a conversational opinion test using a human tester and an automated agent (e.g., a computer program). The human tester and the automated agent advantageously converse by following a pre-defined script. A network simulation box, interposed between the human tester and the automated agent, advantageously controls the conversational channel characteristics such as, for example, background noise, delay and echo. After the conversation is finished, the tester evaluates the conversational quality as defined, for example, in the ITU-T P.800 standard.
31 Citations
20 Claims
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1. A method for performing a conversational opinion test with use of an automated agent, the conversational opinion test for generating a quality evaluation of a conversation by a human tester, the conversation comprising a sequence of conversational speech segments and responsive speech segments, the method comprising the steps of:
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receiving one or more conversational speech segments spoken by the human tester, the received conversational speech segments having been passed through a network simulator;
automatically producing, with use of said automated agent, one or more responsive speech segments, the one or more responsive speech segments responsive to corresponding ones of said one or more received conversational speech segments and determined based on a pre-defined script; and
playing said one or more automatically produced responsive speech segments through said network simulator back to said human tester. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An automated agent for performing a conversational opinion test with a human tester, the conversational opinion test for generating a quality evaluation of a conversation by the human tester, the conversation comprising a sequence of conversational speech segments and responsive speech segments, the automated agent comprising:
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means for receiving one or more conversational speech segments spoken by the human tester, the received conversational speech segments having been passed through a network simulator;
means for automatically producing one or more responsive speech segments, the one or more responsive speech segments responsive to corresponding ones of said one or more received conversational speech segments and determined based on a pre-defined script; and
means for playing said one or more automatically produced responsive speech segments through said network simulator back to said human tester. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification