System and method of forwarding end user correlated user and control plane or network states to OSS system

• US 20070067264A1
• Filed: 09/19/2005
• Published: 03/22/2007
• Est. Priority Date: 09/19/2005
• Status: Active Grant

• Current Assignee: NetScout Systems Texas, LLC (NetScout Systems Incorporated)
• Original Assignee: Tektronix Incorporated (Fortive Corp.)
• Inventors: Lin, Lisan, Froehlich, Robert
• Granted Patent: US 8,849,800 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/40 for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection management of faults, events, alarms or notifications in data switching networks H04L41/06

Abstract

A system is described for collecting data records which have been correlated to subscriber, or end user, access network, core network, transport network, and application service information, referred to as end user correlated data records and utilizing those records in a wireless or wireline network to identify and address correctable conditions in a network, such as a wireless or wireline network. The system includes at least one probe in the network which is able to monitor network activity and provide detailed data records on that activity. These data records are sent to a mediation device that correlates those data records with subscriber and/or location data, to create the end user correlated data records. An intelligent application services device takes the end user correlated data records and examines the records to determine if there are any correctable conditions in the network or the end user devices.

Claims

1. A system for collecting and utilizing end user correlated data records in a network, comprising:

at least one probe in the network, the probe operable to collect data records containing information related to network activity and user devices;

a mediation device in communication with the at least one probe, the mediation device associating end user information with the data records; and

an intelligent application services device receiving the end user correlated data records from the mediation device and examining the end user correlating data records to determine if there are correctable conditions in the network or user devices.

2. The system of claim 1 wherein the intelligent application services device sends a trigger and correction information to the network in response to the detection of a correctable condition.

3. The system of claim 2 wherein the trigger and correction information are sent to the network.

4. The system of claim 2 wherein the trigger and correction information are sent to an over the air system which send the correction information to the user device.

5. The system of claim 1 wherein the user device is a mobile device.

6. The system of claim 1 wherein the intelligent application services device further comprises a repository storing the end user correlated data records, a fault module operable to detect and correct fault conditions detected in the network, and a non-fault detection module operable to identify and correct non-fault conditions in the network or user device.

7. The system of claim 6 wherein fault conditions are conditions in the network that result in a failure of a requested service by the end user.

8. The system of claim 6 wherein non-fault conditions are conditions relating to the status of the network or the configuration of the end user device that are not compatible with a particular service.

9. The system of claim 6 wherein the intelligent application services device further comprises a end user correlated data records receiver module to receive and parse the end user correlated data records.

10. A method for detecting correctable conditions in a network comprising:

creating data records reflecting activity in the network;

correlating the data records with end user information; and

determining whether a correctable condition exists in the network based the end user correlated data records.

11. The method of claim 10 further comprising sending a trigger and correction information in response to a determination of a correctable condition.

12. The method of claim 10 wherein the correctable condition is a fault condition.

13. The method of claim 10 wherein the correctable condition is a non-fault condition.

14. The method of claim 10 wherein probes in the network are used to create data records, a mediation device connected to the probes correlates the data records with end user information, and an intelligent application services device determines whether a correctable conditions exists.

15. The method of claim 14 wherein the intelligent application services device further comprises a repository storing the end user correlated data records, a fault module operable to detect and correct fault conditions detected in the network, and a non-fault detection module operable to identify and correct non-fault conditions in the network or user device.

16. An intelligent application services device comprising:

a repository storing the end user correlated data records;

a fault module operable to detect and determine correction information for fault conditions detected in the network; and

a non-fault detection module operable to identify and determine correction information for non-fault conditions in the network or user device.

17. The device of claim 16 wherein fault conditions are conditions in the network that result in a failure of a requested service by the end user.

18. The device of claim 16 wherein non-fault conditions are conditions relating to the status of the network or the configuration of the end user device that are not compatible with a particular service.

19. The device of claim 16 wherein the intelligent application services device further comprises an end user correlated data records receiver module to receive and parse the end user correlated data records.

20. The device of claim 16 further comprising an interface to send trigger and correction information in response to detection of a correctable condition.