Event management method and system

• US 20070067773A1
• Filed: 07/06/2006
• Published: 03/22/2007
• Est. Priority Date: 01/14/2003
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: Cognos Incorporated (International Business Machines Corporation)
• Inventors: Turner, Richard, Massey, Christopher, Hope, Clifford
• Granted Patent: US 8,230,445 B2
• Time in Patent Office: Days
• US Class Current: 718/100
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail

Abstract

Method and system in an event management system is disclosed. The method includes the step of creating an agent on a server in an event management system for monitoring an event. The event is present when a data achieving a predefined status defined by a business rule. The event management system includes a data source for generating the notification. The method further includes the steps of running the agent according to a schedule; generating the notification upon occurring of the event.

Claims

1. A method for generating a notification comprising the steps of:

creating an agent on a server in an event management system for detecting an occurrence of an event and notifying of the occurrence of the event, the agent being software executable, the event occurring when data achieving a predefined status defined by a business rule;

the event management system including a data source for generating the notification;

running the agent according to a schedule; and

generating the notification upon occurring of the event.

2. The method of claim 1, wherein the notification is a first notification, further comprising the steps of:

storing values from the first notification in an event data store;

comparing values from a second notification to the stored values from the first notification, and

suppressing the second notification when a predetermined element match.

3. The method of claim 1 further comprising the steps of:

storing event data from a plurality of events in an event store;

analyzing the stored event data, and

determining one or more trends.

4. The method of claim 1, wherein the event is a first event and wherein the notification is a first notification, further comprising the steps of:

invoking an escalating agent by the agent resulting in a second agent process,

passing data from the first notification to the second agent process;

generating a second notification.

5. The method of claim 1 further comprising the step of updating the business rule based on other events.

6. The method of claim 1 further comprising the step of changing the schedule of the agent.

7. The method of claim 1 further comprising the steps of:

inserting a dynamic addressee placeholder into the notification;

retrieving a second data from the data source;

determining a dynamic addressee based on the second data;

inserting an address of the determined dynamic addressee into the dynamic addressee placeholder; and

transmitting the notification to the addressee.

8. The method of claim 1 further comprising the steps of:

filtering a plurality of events resulting in a significant event; and

deciding an action for the significant event.

9. The method of claim 8 wherein the significant event is filtered through an event absorption layer and decided in an event processing and filtering layer.

10. The method of claim 1 further comprising the step of:

customizing a delivery address and an appropriate format of the notification by the recipient.

11. The method according to claim 1, wherein the notification is a message.

12. The method according to claim 1, wherein the notification is an electronic mail.

13. The method according to claim 1, wherein the notification further comprises a text message.

14. The method according to claim 1, wherein the notification further comprises support data.

15. The method according to claim 1, wherein the data source is external.

16. The method according to claim 1, wherein the data source is a relational database.

17. The method according to claim 1, wherein the data is extracted according to a data mapping.

18. The method according to claim 1, wherein the notification is sent to another business intelligence system to run another application.

19. A storage medium readable by a computer encoding a computer program for generating a notification in an event management system, the computer program comprising:

code means for creating an agent, on a server in the event management system for detecting an occurrence of an event and notifying of the occurrence of the event, the agent being software executable running according to a schedule, the event occurring when data achieving a predefined status defined by a business rule;

the event management system including a data source for generating the notification;

code means for running the agent according to the schedule; and

code means for generating the notification upon occurring of the event.