Method and system for handling a queued automatic call distributor call
First Claim
Patent Images
1. A method for handling a queued automatic call distributor call, comprising:
- receiving a call from an endpoint of a caller over a first connection, the call comprising a request for service;
connecting the call to an automatic call distributor through a second connection;
determining that the call is queued;
terminating the first connection with the caller;
receiving an indicator to reestablish a connection with the caller; and
reestablishing a connection with the caller.
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Accused Products
Abstract
A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method includes connecting the call to an automatic call distributor through a second connection and determining that the call is queued. The method includes terminating the first connection with the caller and receiving an indicator to reestablish a connection with the caller. The method also includes reestablishing a connection with the caller.
288 Citations
37 Claims
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1. A method for handling a queued automatic call distributor call, comprising:
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receiving a call from an endpoint of a caller over a first connection, the call comprising a request for service;
connecting the call to an automatic call distributor through a second connection;
determining that the call is queued;
terminating the first connection with the caller;
receiving an indicator to reestablish a connection with the caller; and
reestablishing a connection with the caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for handling a queued automatic call distributor call, comprising:
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an interface operable to receive a call from an endpoint of a caller over a first connection, the call comprising a request for service; and
a processor coupled to the interface and operable to;
connect the call to an automatic call distributor through a second connection;
determine that the call is queued;
terminate the first connection with the caller;
receive an indicator to reestablish a connection with the caller; and
reestablishing a connection with the caller. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A system for handling a queued automatic call distributor call, comprising:
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means for receiving a call from an endpoint of a caller over a first connection, the call comprising a request for service;
means for connecting the call to an automatic call distributor through a second connection;
means for determining that the call is queued;
means for terminating the first connection with the caller;
means for receiving an indicator to reestablish a connection with the caller; and
means for reestablishing a connection with the caller.
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26. Logic embodied in a computer readable medium, the computer readable medium comprising code operable to:
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receive a call from an endpoint of a caller over a first connection, the call comprising a request for service;
connect the call to an automatic call distributor through a second connection;
determine that the call is queued;
terminate the first connection with the caller;
receive an indicator to reestablish a connection with the caller; and
reestablish a connection with the caller. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37)
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Specification