Self-serve ordering system and method with consumer favorites

• US 20070073586A1
• Filed: 08/31/2006
• Published: 03/29/2007
• Est. Priority Date: 06/24/2003
• Status: Abandoned Application

• Current Assignee: NextChoice, Inc.
• Original Assignee: NextChoice, Inc.
• Inventors: Arsenault, Aaron, Dev, Roger
• Application Number:
  US11/513,897
• Publication Number:
  US 20070073586A1
• Time in Patent Office: Days
• US Class Current: 705/14.250
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

A self-service ordering system including customer favorites includes a mechanism for identifying a customer and for receiving an order from the customer. In the case of a new customer, the received order is stored in memory and correlated with the identified customer identification information. The system uses the order stored in memory and correlated with the consumer identification information to automatically identify items preferred by the customer during future purchases. In the case of a returning customer, the system presents the consumer with one or more “favorites” (previously stored items or lists of items preferred by the customer) for his or her selection without having to access a full menu which can be ordered. The system is further equipped to present a full menu of items which can be ordered by the customer wherein the items identified as preferred or favorites are positioned preferentially in the menu display. The display may include a graphic representation of a receipt tape with at least a torn bottom region as well as a quick order method for allowing a consumer to order using on file payment information.

Claims

1. A self-service ordering system comprising:

a self-service ordering device, configured for receiving at least consumer identification information, for allowing a consumer to identify him or her self to the self-service ordering system, said self service ordering device including means for receiving said identification information from the consumer, said self-service ordering device further including means for receiving an order from the consumer;

means, responsive to said received consumer identification information, configured for identifying a consumer;

means, responsive to said received consumer order, for storing the received order in memory, and for correlating the received order with the identified consumer;

means, responsive to said received consumer identification information and to a previously stored received consumer order, configured for automatically identifying items preferred by the identified consumer based on information about the consumer'"'"'s previous orders stored in memory and correlated with the consumer; and

means, responsive to identified items preferred by the identified consumer, configured for presenting a menu of items which can be ordered by the consumer, wherein the consumer'"'"'s preferred items are positioned preferentially in a presentation of possible menu items which can be ordered by the consumer.

2. The self service ordering system of claim 1, wherein the means for identifying a consumer further comprises at least one of the group consisting of a biometric device, a consumer-entered login, a credit card, a loyalty card, and an identification through a computer network.

3. The self service ordering system of claim 1, wherein the means for identifying items preferred by a consumer further comprises a sorted list of orders received from the identified consumer and stored in memory, and wherein the sorted list of orders is sorted based upon the frequency of an item being ordered.

4. The self-service ordering system of claim 3, further comprising means for accessing the sorted list using a computer network, said means for accessing the sorted list configured for allowing a consumer to customize their identified preferred items.

5. The self-service ordering system of claim 1, wherein said order includes a food order and further comprising means for allowing said identified consumer to choose an entire past food order or one or more items from an entire past food order.

6. The self-service ordering system of claim 1, wherein said means for automatically identifying items preferred by the identified consumer based on information about the consumer'"'"'s previous orders stored in memory and correlated with the consumer is responsive to the frequency in which items are ordered and the currentness of the previous order(s).

7. The self-service ordering system of claim 1, wherein said means for storing the received order in memory, and for correlating the received order with the identified consumer purges stored received order information for an identified consumer if an item has not been ordered for a predetermined amount of time.

8. The self-service ordering system of claim 1, wherein said means for storing the received order in memory, and for correlating the received order with the identified consumer recognizes and condenses generally similar orders which may differ based on a sequence of ordered items and/or a method used to specify the quantities of ordered items.

9. The self-service ordering system of claim 1, wherein said means configured for presenting a menu of items which can he ordered to the consumer, is also responsive to ordered item availability and time of preparation or delivery of the ordered item for presenting a modified list of menu items including both preferred items and general menu items.

10. The self-service ordering system of claim 1, wherein said self-service ordering system stores one or more consumer specific details along with said consumer identification information, wherein said self-service ordering system stores more than one said consumer identification information for a specific consumer, and wherein said self-service ordering system is configured to associate said one or more consumer specific details with each said more than one consumer identification information belonging to a specific consumer.

11. The self-service ordering system of claim 10, wherein said means, responsive to said received consumer identification information and to a previously stored received customer order, configured for automatically identifying items preferred by the identified consumer based on information about the consumer'"'"'s previous orders stored in memory and correlated with the identified consumer is responsive to each said more than one consumer identification information belonging to a specific consumer, for identifying items preferred by the identified consumer.

12. The self-service ordering system of claim 1, wherein a consumer may place an order using three transaction actions comprising the acts of:

entering consumer identification information;

selecting an order from a presented list of favorite items; and

instructing the self-service system to pay for the ordered items using pre-existing payment details previously on file in the self-service ordering system.

13. The self-service ordering system of claim 1, wherein said self-service ordering system allows a consumer to start a transaction using a first consumer identification information to place an order and a second consumer identification information to pay for the order, and wherein said self-service ordering system links said first and second consumer identification information with said consumer identified items preferred by the identified consumer.

14. The self-service ordering system of claim 1 wherein said means configured for presenting a menu of items which can be ordered by the consumer presents said menu items including a graphical representation including list of items positioned on a simulated paper tape receipt.

15. The self-service ordering system of claim 18 wherein said graphical representation includes a simulated paper tape receipt graphical representation having at least a torn bottom edge appearance.

16. The self-service ordering system of claim 14 wherein said means configured for presenting a menu of items which can be ordered by the consumer presents a plurality of said graphical representations, each said graphical representation including a list of items positioned on a simulated paper tape receipt.

17. The self-service ordering system of claim 14 further including means configured for allowing a consumer to order selected items from said menu of items which can be ordered.

18. The self-service ordering system of claim 16 further including means configured for allowing a consumer to order select items from said menu of items, and wherein said means for allowing a consumer to order select items from said menu of items allows said consumer to order menu items from several lists of displayed menu items.

19. The self-service ordering system of claim 18 wherein said means configured for allowing a consumer to order select items from said menu of items includes means for allowing a consumer to purchase all items on one list of displayed menu items.

20. The self-service ordering system of claim 18 wherein said means configured for allowing a consumer to order select items from said menu of items includes means for allowing a consumer to purchase one or more items from more than one list of displayed menu items.

21. The self-service ordering system of claim 17 further including one touch ordering means, responsive to said means for allowing a consumer to order selected items from said menu of items which can be ordered, for paying for all selected menu items using previously stored consumer payment information.

22. The self-service ordering system of claim 1 further including means configured for allowing a consumer to order selected items from said menu of items which can be ordered, and further including one touch ordering means, responsive to said means for allowing a consumer to order selected items from said menu of items which can be ordered, for paying for all selected menu items using previously stored consumer payment information.

45. The self-service ordering system of claim 1 wherein said self-service ordering device is selected from the group consisting of a telephone, a computer and a self service ordering terminal.

47. The self-service ordering system of claim 1, further comprising an output readily accessible by an employee of an order fulfillment organization, wherein the employee may receive the order and begin preparing the order.

48. The self-service ordering system of claim 47, wherein said order includes a food order, and wherein said order fulfillment organization includes a food service organization.

49. The self-service ordering system of claim 1, further comprising means for offering the consumer a discount on a purchase based on the identified ordered items preferred by the consumer.

50. The self-service ordering system of claim 1, wherein said order includes a food order and further comprising means for grouping said consumer preferred food items in the menu presented to present a preferred meal comprising a number of food items preferred by the consumer.

23. A self-service food ordering system comprising:

a self-service ordering device, configured for receiving at least consumer identification information, for allowing a consumer to identify him or her self to the self-service food ordering system, said self service ordering device including means for receiving said identification information from the consumer, said self-service ordering device further including means for receiving a food order from the consumer;

means, responsive to said received consumer identification information, configured for identifying a consumer;

means, responsive to said received consumer food order, for storing the received food order in memory, and for correlating the received food order with the identified consumer;

means, responsive to said received consumer identification information and to a previously stored received consumer food order, configured for automatically identifying food items preferred by the identified consumer based on information about the consumer'"'"'s previous food orders stored in memory and correlated with the consumer; and

means, responsive to identified food items preferred by the identified consumer, configured for presenting a menu of food items which can be ordered by the consumer, wherein the consumer'"'"'s preferred food items are positioned preferentially in a presentation of possible food menu items which can be ordered by the consumer.

24. The self-service ordering system of claim 23 wherein said means configured for presenting a menu of food items which can be ordered by the consumer, wherein the consumer'"'"'s preferred food items are positioned preferentially in a presentation of possible menu of food items which can be ordered by the consumer, said presentation of food menu items including a graphical representation including at least one list of food items positioned on a simulated paper tape receipt.

25. The self-service ordering system of claim 24 wherein said graphical representation includes a simulated paper tape receipt graphical representation having at least a torn bottom edge appearance.

26. The self-service ordering system of claim 24 wherein said means configured for presenting a menu of food items which can be ordered by the consumer presents a plurality of said graphical representations, each said graphical representation including a list of food items positioned on a simulated paper tape receipt.

27. The self-service ordering system of claim 24 further including means configured for allowing a consumer to order selected food items from said menu of items which can be ordered.

28. The self-service ordering system of claim 26 further including means configured for allowing a consumer to order selected food items from said menu of food items, and wherein said means for allowing a consumer to order selected food items from said menu of food items allows said consumer to order food menu items from several lists of displayed food menu items.

29. The self-service ordering system of claim 28 wherein said means configured for allowing a consumer to order selected food items from said menu of food items includes means for allowing a consumer to purchase all items on one list of displayed menu items.

30. The self-service ordering system of claim 28 wherein said means configured for allowing a consumer to order selected food items from said menu of food items includes means for allowing a consumer to purchase one or more food items from more than one list of displayed food menu items.

31. The self-service ordering system of claim 27 further including one touch ordering means, responsive to said means for allowing a consumer to order selected food items from said menu of food items which can be ordered, for paying for all selected food menu items using previously stored consumer payment information.

32. The self-service ordering system of claim 23 further including means configured for allowing a consumer to order selected food items from said menu of food items which can be ordered, and further including one touch ordering means, responsive to said means for allowing a consumer to order selected food items from said menu of food items which can be ordered, for paying for all selected food menu items using previously stored consumer payment information.

46. The self-service ordering system of claim 23 wherein said self-service ordering device is selected from the group consisting of a telephone, a computer and a self service ordering terminal.

33. A self-service ordering system comprising:

a self-service ordering device, configured for receiving at least consumer identification information, for allowing a consumer to identify him or her self to the self-service ordering system, said self service ordering device configured for receiving said identification information from the consumer, said self-service ordering device further configured for receiving an order from the consumer;

a consumer identification module, responsive to said received consumer identification information, configured for identifying a consumer;

a storage and correlation module, responsive to said received consumer order, for storing the received order in memory, and for correlating the received order with the identified consumer;

a consumer favorites module, responsive to said received consumer identification information and to a previously stored received consumer order, configured for automatically identifying items preferred by the identified consumer based on information about the consumer'"'"'s previous orders stored in memory and correlated with the consumer; and

a favorites presentation module, responsive to identified items preferred by the identified consumer, configured for presenting a menu of items which can be ordered by the consumer, wherein the consumer'"'"'s preferred items are positioned preferentially in a presentation of possible menu items which can be ordered by the consumer.

34. The self-service ordering system of claim 33 wherein said consumer identification module, said storage and correlation module, said consumer favorites module, and said favorites presentation module are implemented using computer software.

35. The self-service ordering system of claim 33 wherein said self-service ordering device is selected from the group consisting of a telephone, a computer and a self service ordering terminal.

36. The self-service ordering system of claim 33 wherein said favorites presentation module presents said menu items including a graphical representation including list of items positioned on a simulated paper tape receipt.

37. The self-service ordering system of claim 36 wherein said graphical representation includes a simulated paper tape receipt graphical representation having at least a torn bottom edge appearance.

38. The self-service ordering system of claim 36 wherein said favorites presentation module presents a plurality of said graphical representations, each said graphical representation including a list of items positioned on a simulated paper tape receipt.

39. The self-service ordering system of claim 36 further including an ordering device, for allowing a consumer to order selected items from said menu of items which can be ordered.

40. The self-service ordering system of claim 38 further including a one touch ordering device, for allowing a consumer to order selected items from said menu of items, and wherein said one touch ordering device allows said consumer to order menu items from several lists of displayed menu items.

41. The self-service ordering system of claim 40 wherein said one touch ordering device allows a consumer to purchase all items on one list of displayed menu items.

42. The self-service ordering system of claim 40 wherein said one touch ordering device allows a consumer to purchase one or more items from more than one list of displayed menu items.

43. The self-service ordering system of claim 39 further including a payment module, responsive to said ordering device, for paying for all selected menu items using previously stored consumer payment information.

44. The self-service ordering system of claim 33 further including an ordering device, configured for allowing a consumer to order selected items from said menu of items which can be ordered, and further including a one touch payment module, responsive to said ordering device, for paying for all selected menu items using previously stored consumer payment information.