Interactive diagnostics having graphical playback and solution implementation capabilities
First Claim
1. An interactive diagnosis system, comprising:
- a data capture component that captures HMI system information;
a diagnostic component that accepts a user input relating to an HMI system and receives the HMI system information from the data capture component; and
an engine component that receives the user input and based in part on the captured HMI system information selectively requests diagnostic information and solution information from a data source, the engine component is configured to automatically apply a solution to the HMI system.
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Abstract
A system(s) and method(s) that facilitates diagnosing a HMI system and automatically applying a solution to correct and/or update the HMI system. According to a feature is an interactive diagnosis system for an human machine interface (HMI) system. The interactive diagnosis system includes a data capture component that captures HMI system information and a diagnostic component that accepts a user input relating to an HMI system and receives the HMI system information from the data capture component. The user input can be communicated through an interactive voice response system. Also included in the interactive diagnosis system is an engine component that receives the user input and based in part on the captured HMI system information selectively requests diagnostic and solution information from a data source and automatically applies the solution to the HMI system.
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Citations
20 Claims
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1. An interactive diagnosis system, comprising:
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a data capture component that captures HMI system information;
a diagnostic component that accepts a user input relating to an HMI system and receives the HMI system information from the data capture component; and
an engine component that receives the user input and based in part on the captured HMI system information selectively requests diagnostic information and solution information from a data source, the engine component is configured to automatically apply a solution to the HMI system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for interactive diagnosis and solution implementation in an industrial environment, comprising:
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receiving a diagnostic request;
retrieving HMI system data;
requesting diagnostic information and a solution to a problem from an external source; and
automatically applying the solution to the HMI system to resolve the diagnostic request. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system for diagnosing and correcting an HMI system, comprising:
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means for receiving a user request to diagnose an HMI system;
means for gathering HMI system data;
means for transmitting the user request and HMI system data to an external source; and
means for receiving solution information from the external source and automatically applying the solution information to the HMI system. - View Dependent Claims (18, 19, 20)
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Specification