Terminal device for voice-directed work and information exchange

• US 20070080930A1
• Filed: 10/11/2005
• Published: 04/12/2007
• Est. Priority Date: 10/11/2005
• Status: Abandoned Application

• Current Assignee: Vocollect, Inc. (Honeywell International Inc.)
• Original Assignee: Vocollect, Inc. (Honeywell International Inc.)
• Inventors: Byford, Roger, Sweeney, Lawrence, Logan, James, Eusterman, Timothy, LeVan, Jack
• Application Number:
  US11/247,291
• Publication Number:
  US 20070080930A1
• Time in Patent Office: Days
• US Class Current: 345/156
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A device is comprised of processing circuitry operable for providing a speech interface to facilitate a speech dialog with a user or generates commands for a user. An RFID reader, operably coupled with the processing circuitry, is operable for reading data from an RFID tag. In one aspect, the reading occurs in the context of a speech dialog. In another aspect, the data is used to generate speech commands. In another aspect, information is stored to an RFID tag during the speech dialog.

Claims

1. A terminal device comprising:

speech processing circuitry operable for facilitating a speech dialog with a user to communicate activity information back and forth with a user;

an RFID reader, interfaced with the speech processing circuitry, the RFID reader operable for retrieving data from a tag within the context of the speech dialog.

2. The terminal device of claim 1 wherein the data retrieving is automatic and driven by the context of the speech dialog.

3. The terminal device of claim 1 wherein the data retrieving is prompted with speech commands to the user based on the context of the speech dialog.

4. The terminal device of claim 1 wherein the speech dialog includes information that supplements or complements data retrieved from the tag.

5. The terminal device of claim 1 wherein the speech dialog includes information that validates data retrieved from the tag.

6. The terminal device of claim 1 wherein the tag data includes or is linked to information that supplements or complements information in the speech dialog.

7. The terminal device of claim 1 wherein the tag data includes or is linked to information that validates information in the speech dialog.

8. The terminal device of claim 1 wherein the tag data contains or indexes information related to the activity of the user.

9. The terminal device of claim 8 wherein the activity information is location information related to the user.

10. The terminal device of claim 8 wherein the activity information is product information regarding a product.

11. The terminal device of claim 10 wherein the product information includes at least one of the kind of product, the class of product or the country of origin of product.

12. The terminal device of claim 8 wherein the activity information is information associated with equipment used by a user.

13. The terminal device of claim 1 wherein the tag data is related to a work task, and the tag, through the speech dialog, directs the user to perform such a task.

14. The terminal device of claim 13 wherein the task is directed to handling an item.

15. The terminal device of claim 1 wherein the speech dialog operates in conjunction with a product distribution program run by a central system.

16. The terminal device of claim 15 wherein the product distribution program utilizes a plurality of product slots to distribute products, the tag data associated with at least one of a product slot or product.

17. The terminal device of claim 16 wherein multiple products are positioned with a container, the tag data being associated with the container.

18. The terminal device of claim 1 wherein the terminal interfaces with a central system and is operable to exchange information with the central system associated the speech dialog and the tag data.

19. A user-wearable terminal device comprising:

processing circuitry operable for providing a speech dialog with a user to gather information;

a portable RFID reader operable for gathering information from a tag;

the terminal combining speech information and tag information for communication with a central system.

20. The terminal device of claim 19 wherein the gathering of tag information is automatic and driven by the context of the speech dialog.

21. The terminal device of claim 19 wherein the gathering of tag information is prompted with speech commands to the user based on the context of the speech dialog.

22. The terminal device of claim 19 wherein the speech information and tag information supplement or complement each other with respect to communication with the central system.

23. The terminal device of claim 19 wherein one of the speech information or tag information validates the other information with respect to communication with the central system.

24. The terminal device of claim 19 wherein the tag data contains or indexes information related to the activity of the user.

25. The terminal device of claim 19 wherein the speech information or tag information is related to at least one of location information, product information, or equipment information.

26. A system comprising:

a terminal with speech circuitry operable for directing a user, with speech, to perform a variety of tasks and to exchange spoken information about the tasks;

an RFID tag with data stored thereon;

an RFID reader operable for retrieving data from a tag and interfacing with the speech circuitry;

the speech circuitry, based on the tag data, generating a speech command for directing an activity by the user.

27. The system of claim 26 wherein the tag is associated with a product and the speech command directs the user to locate the product in a specific location.

28. The system of claim 26 wherein the tag is associated with a product and the speech command directs the user to perform an activity with the product.

29. An RFID tag having data stored thereon that is configured to initiate a speech dialog associated with the tag data when the tag is read with a terminal having speech functionality.

30. The RFID tag of claim 29 wherein the data is associated with a product or a location.

31. The RFID tag of claim 29 wherein the data is configured to index a speech dialog to direct a user to process an item physically associated with the tag.

32. An RFID reader for reading information from a tag, the RFID reader including speech processing circuitry for facilitating a speech dialog with a user.

33. The RFID reader of claim 32 wherein the speech dialog provides speech commands related to the tag information read by the reader.

34. The RFID reader of claim 32 wherein the tag information contains information related to at least one of a location or an item.

35. The RFID reader of claim 33 wherein the speech dialog directs the user to move an item to a location based upon the tag information.

36. The RFID reader of claim 33 wherein the speech dialog directs the user to perform an activity with an item based upon the tag information.

37. A system comprising:

a central processor operable for processing information gathered by terminal devices and directing the activities of users wearing the terminal devices;

at least one terminal device, the terminal device including speech processing circuitry operable for facilitating a speech dialog with a user and circuitry for exchanging information with the central processor;

an RFID reader operable for reading information from an RFID tag, the terminal device combining information from the tag and from the speech dialog and exchanging the information with the central processor.

38. The system of claim 37 wherein the RFID tag information is related to the activity of the user directed by the central processor.

39. The system of claim 37 wherein the tag information and information from the speech dialog supplement or complement each other with respect to the information exchange with the central processor.

40. The system of claim 37 wherein one of the tag information and information from the speech dialog validates the other information with respect to the information exchange with the central processor.

41. The system of claim 37 wherein the tag or speech dialog information is related to one of a product or a location.

42. The system of claim 41 wherein the terminal device is operable for communicating product information to the central processor that uses the product information to direct the activity of the user through the speech dialog of the terminal device.

43. The system of claim 42 wherein the central processor directs the user to at least one of locate the product in a specific location or perform an activity with the product.

44. A method of handling products comprising:

with a speech dialog generated by a portable terminal, directing a terminal user to perform an activity with respect to a product;

reading, with an RFID reader, information from a tag associated with the product to which the activity is directed.

45. The method of claim 44 further comprising affecting the speech dialog with the tag information.

46. The method of claim 44 wherein the tag is location dependent and further comprising generating location information associated with the user activity from the information that is read.

47. The method of claim 44 further comprising using the location information to verify the activity directed by the speech commands.

48. The method of claim 44 wherein the speech dialog is used to gather information about the user activity, the speech information and tag information being supplementary or complementary to each other.

49. The method of claim 44 wherein the speech dialog is used to gather information about the user activity, wherein one of the speech information or tag information validates the other information.

50. The method of claim 44 further comprising using the product information to direct the activity of the user.

51. The method of claim 44 wherein the tag reading step is automatic and is based on the context of the speech dialog.

52. The method of claim 44 wherein a user is prompted to read tag information based on the context of the speech dialog.

53. A method of handling items comprising:

reading an RFID tag with data stored thereon with an RFID reader;

using a speech dialog, directing a user to perform a task wherein the task to be performed is based upon the tag data.

54. The method of claim 53 wherein the tag is associated with a product and the speech command directs the user to locate the product in a specific location.

55. The method of claim 53 wherein the tag is associated with a product and the speech command directs the user to perform an activity with the product.

56. A system comprising:

a terminal device for exchanging information with a central system, the terminal device including speech processing circuitry operable for facilitating a speech dialog with a user to obtain information for the exchange;

an RFID writer coupled with the terminal and configured to store data in an RFID tag based on at least one of the speech dialog, information in the terminal or information in the central system.

57. The system of claim 56 wherein the data storing is automatic and driven by the context of the speech dialog.

58. The system of claim 56 wherein the data storing is prompted with speech commands to the user based on the context of the speech dialog.

59. The system of claim 56 wherein the stored tag data contains information related to the activity of the user.

60. The system of claim 56 wherein the stored data is location information related to a location of a user.

61. The system of claim 56 wherein the stored data is product information regarding a product.

62. A terminal device for use in a voice-directed system comprising:

speech circuitry for facilitating a speech dialog between a user and the terminal, the speech dialog having a contextual stream for directing actions of the user and obtaining speech inputs from the user;

an RFID reader coupled with the speech circuitry, and operable to automatically perform a read operation on an RFID tag based upon the speech dialog.

63. The terminal device of claim 62 wherein the read operation occurs at a specific position in the contextual stream of the speech dialog.

64. The terminal device of claim 62 wherein the read operation occurs in the speech dialog to verify information that would otherwise have been spoken in the contextual stream.

65. The terminal device of claim 62 wherein the read operation occurs in the speech dialog to validate information that has been spoken in the contextual stream.

66. The terminal device of claim 63 wherein the read operation occurs at a position in the contextual stream requiring at least one of verification or validation of the location of the user.

67. The terminal device of claim 63 wherein the read operation occurs at a position iii the contextual stream requiring at least one of verification or validation of information about a product handled by the user.

68. The terminal device of claim 63 wherein the read operation occurs at a position in the contextual stream requiring at least one of verification or validation of information about equipment used by the user.

69. The terminal device of claim 62 wherein the voice-directed system is a product handling system and the contextual stream directs the user to at least one of pick, replenish or put away a product.

70. A terminal device comprising:

speech circuitry for generating a speech command for a user;

an RFID reader coupled with the speech circuitry and operable to perform a read operation of data on an RFID tag;

the terminal device generating a speech command for the user based on the tag data.

71. The terminal device of claim 70 wherein the voice-directed system is a product handling system and the speech commands direct the user to at least one of pick, replenish or put away a product.