Aviation field service report natural language processing

• US 20070083300A1
• Filed: 10/07/2005
• Published: 04/12/2007
• Est. Priority Date: 10/07/2005
• Status: Active Grant

• Current Assignee: Honeywell International Inc.
• Original Assignee: Honeywell International Inc.
• Inventors: Mukheriee, Joydeb
• Granted Patent: US 7,949,444 B2
• Time in Patent Office: Days
• US Class Current: 701/3
• CPC Class Codes: G06F 16/243 Natural language query formulation
• CPC Class Codes: G06F 16/24522 Translation of natural language queries to structured queries
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

An aircraft service information handling system comprises an input module operable to collect field service narrative data. A natural language data extraction module extracts problem data and related solution data from the narrative data, and a database module populates an aircraft service information database with the extracted problem data and the related extracted solution data. The database module further searches the database for populated problem data, and retrieves the related populated solution data.

Claims

1. A method of managing aircraft service information, comprising:

collecting field service narrative data;

extracting problem data from the narrative data;

extracting solution data from the narrative data; and

populating an aircraft service information database with the extracted problem data and the related extracted solution data.

2. The method of claim 1, wherein collecting field service narrative data comprises at least one of performing voice recognition on a spoken narrative, scanning a written narrative and converting it to a machine-readable form, and receiving an electronic transcription of a written or spoken narrative.

3. The method of claim 1, wherein at least one of extracting problem data and extracting solution data from the narrative data comprises using natural language processing functions to extract the data from the narrative data.

4. The method of claim 1, wherein populating an aircraft service information database comprises storing extracted problem data and related extracted solution data.

5. The method of claim 1, wherein in at least one of extracting problem data and extracting solution data from the narrative data comprises analyzing linguistic relationships between words in at least a portion of the narrative.

6. The method of claim 1, wherein in at least one of extracting problem data and extracting solution data from the narrative data comprises analysis of statistical occurrence of specific words in at least a portion of the narrative.

7. The method of claim 1, further comprising searching the database for populated problem data, and retrieving the related populated solution data.

8. An aircraft service information handling system, comprising:

an input module operable to collect field service narrative data;

a natural language data extraction module operable to extract problem data and related solution data from the narrative data; and

a database module operable to populate an aircraft service information database with the extracted problem data and the related extracted solution data.

9. The aircraft service information handling system of claim 8, wherein the input module is operable to collect field service narrative data by at least one of performing voice recognition on a spoken narrative, scanning a written narrative and converting it to a machine-readable form, and receiving an electronic transcription of a written or spoken narrative.

10. The aircraft service information handling system of claim 8, wherein the natural language data extraction module is operable to use natural language processing functions to extract the problem data and relate solution data from the narrative data.

11. The aircraft service information handling system of claim 8, wherein the natural language data extraction module is operable to analyze linguistic relationships between words in at least a portion of the narrative.

12. The aircraft service information handling system of claim 8, wherein the natural language data extraction module is operable to analyze statistical occurrence of specific words in at least a portion of the narrative.

13. The aircraft service information handling system of claim 8, wherein the database module is further operable to search the database for populated problem data, and retrieving the related populated solution data.

14. A machine-readable medium with instructions stored thereon, the instructions when executed operable to cause a computerized system to:

collect field service narrative data;

extract problem data from the narrative data;

extract solution data from the narrative data; and

populate an aircraft service information database with the extracted problem data and the related extracted solution data.

15. The machine-readable medium of claim 14, wherein collecting field service narrative data comprises at least one of performing voice recognition on a spoken narrative, scanning a written narrative and converting it to a machine-readable form, and receiving an electronic transcription of a written or spoken narrative

16. The machine-readable medium of claim 14, wherein at least one of extracting problem data and extracting solution data from the narrative data comprises using natural language processing functions to extract the data from the narrative data.

17. The machine-readable medium of claim 14, wherein populating an aircraft service information database comprises storing extracted problem data and related extracted solution data.

18. The machine-readable medium of claim 14, wherein in at least one of extracting problem data and extracting solution data from the narrative data comprises analyzing linguistic relationships between words in at least a portion of the narrative.

19. The machine-readable medium of claim 14, wherein in at least one of extracting problem data and extracting solution data from the narrative data comprises analysis of statistical occurrence of specific words in at least a portion of the narrative.

20. The machine-readable medium of claim 14, the instructions when executed further operable to cause the computerized system to search the database for populated problem data, and retrieving the related populated solution data.