SYSTEM ARCHITECTURE FOR SCHEDULING AND PRODUCT MANAGEMENT
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Abstract
A modular system architecture for a process stream generating historical work transactional data. The data are received by a system Data Import Module. The Data Import Module transforms the historical work transactional data into at least one Workload Volume. A Forecast Module in communication with the Data Import Module receives a selected Workload Volume and projects a future workload demand or Forecasted Workload Volumes derived from a selected search algorithm. A Staffing Requirements Module in communication with the Forecast Module receives a selected Forecasted Workload Volume. The Staffing Requirements Module has a plurality of Staffing Guide functions applying staffing constraints that drive the Forecasted Workload Volume. A Scheduling Module in communication with the Staffing Requirements Module receives a selected Staffing Requirements and transforms the Staffing Requirements into a schedule viewable by a user.
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Citations
35 Claims
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1-20. -20. (canceled)
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21. A method for scheduling resources, comprising:
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receiving a work request, the work request including at least one parameter;
accessing a transactions database to obtain historical workload data for a plurality of scenarios;
analyzing said historical workload to provide a plurality of workload forecasts, each workload forecast being based upon said at least one parameter and upon one scenario of said plurality of scenarios;
accessing a resources availability database to obtain a schedule of available resources;
analyzing said schedule of available resources to provide a plurality of resource availability forecasts for the work request, each resource availability forecast being based upon one workload forecast of said plurality of workload forecasts; and
presenting at least one said resource availability forecast to a user, and accepting a selection of said at least one resource availability forecast by said user and assigning resources to said work request upon the selected resource availability forecast. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29)
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30. A method for scheduling resources, comprising:
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receiving a work request, the work request including at least one parameter;
accessing a transactions database to obtain historical workload data for a plurality of scenarios including at least one non-representative event, analyzing said historical workload data, including said at least one non-representative event, to provide a plurality of workload forecasts, each workload forecast being based upon said at least one parameter, upon one scenario of said plurality of scenarios, and upon said at least one non-representative event;
accessing a resources availability database to obtain a schedule of available resources;
analyzing said schedule of available resources to provide a plurality of resource availability forecasts for the work request, each resource availability forecast being based upon one workload forecast of said plurality of workload forecasts; and
presenting said plurality of resource availability forecasts to a user; and
accepting a selection of a resource availability forecast by said user and assigning resources to said work request based upon the selected resource availability forecast. - View Dependent Claims (31, 32, 33, 34, 35)
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Specification