Distributed system enabling integration and automation of marketing, sales and service
First Claim
1. A distributed electronic marketing, sales and service management system enabling the creation, distribution and tracking of at least one electronic message to at least one predetermined potential customer, said system comprising:
- a) a data storage system for organizing and storing a plurality of content, selected portions of said content for insertion into the at least one electronic message;
b) a production system for the creation of the at least one electronic message, said at least one electronic message having a predetermined theme, wherein content having the predetermined theme can be inserted into the at least one electronic message;
c) a messaging system performing functions including transmission of the at least one electronic message to the at least one predetermined potential customer, said messaging system and the at least one predetermined customer being interconnected by at least one communication network;
d) a tracking system for collecting and evaluating notifications based on interaction width the at least one electronic message by the at least one predetermined potential customer;
wherein the data storage system, production system, messaging system and tracking system are electronically interconnected thereby enabling electronic information transfer therebetween.
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Accused Products
Abstract
The present invention provides a distributed electronic management system enabling the creation, distribution and tracking of at least one electronic message to at least one predetermined potential customer, said system comprising: a data storage system for organizing and storing a plurality of content, selected portions of said content for insertion into the at least one electronic message; a production system for the creation of the at least one electronic message, said at least one electronic message having a predetermined theme, wherein content having the predetermined theme can be inserted into the at least one electronic message; a messaging system performing functions including transmission of the at least one electronic message to the at least one predetermined potential customer, said messaging system and the at least one predetermined customer being interconnected by at least one communication network; a tracking system for collecting and evaluating notifications based on interaction with the at least one electronic message by the at least one predetermined potential customer; wherein the data storage system, production system, messaging system and tracking system are electronically interconnected thereby enabling electronic information transfer therebetween.
91 Citations
17 Claims
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1. A distributed electronic marketing, sales and service management system enabling the creation, distribution and tracking of at least one electronic message to at least one predetermined potential customer, said system comprising:
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a) a data storage system for organizing and storing a plurality of content, selected portions of said content for insertion into the at least one electronic message;
b) a production system for the creation of the at least one electronic message, said at least one electronic message having a predetermined theme, wherein content having the predetermined theme can be inserted into the at least one electronic message;
c) a messaging system performing functions including transmission of the at least one electronic message to the at least one predetermined potential customer, said messaging system and the at least one predetermined customer being interconnected by at least one communication network;
d) a tracking system for collecting and evaluating notifications based on interaction width the at least one electronic message by the at least one predetermined potential customer;
wherein the data storage system, production system, messaging system and tracking system are electronically interconnected thereby enabling electronic information transfer therebetween. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for the creation, distribution and tracking of at least one electronic message to at least one predetermined potential customer, said method comprising the steps of:
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a) organizing and storing a plurality of content, selected portions of said content for insertion into the at least one electronic message;
b) creating the at least one electronic message, said at least one electronic message having a predetermined theme, wherein content having the predetermined theme can be inserted into the at least one electronic message;
c) transmitting the at least one electronic message to the at least one predetermined potential customer;
d) collecting and evaluating notifications based on interaction with the at least one electronic message by the at least one predetermined potential customer;
wherein the collection and evaluation of the notifications enables incorporation of content relating to these previous notifications into a subsequently created and transmitted electronic message to the same predetermined potential customer. - View Dependent Claims (14, 15, 16)
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17. A computer program product comprising a computer readable medium having a computer program recorded thereon for performing a method for the creation, distribution and tracking of at least one electronic message to at least one predetermined potential customer comprising the steps of:
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a) organizing and storing a plurality of content, selected portions of said content for insertion into the at least one electronic message;
b) creating the at least one electronic message, said at least one electronic message having a predetermined theme, wherein content having the predetermined theme can be inserted into the at least one electronic message;
c) transmitting the at least one electronic message to the at least one predetermined potential customer;
d) collecting and evaluating notifications based on interaction with the at least one electronic message by the at least one predetermined potential customer;
wherein the collection and evaluation of the notifications enables incorporation of content relating to these previous notifications into a subsequently created and transmitted electronic message to the same predetermined potential customer.
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Specification