Methods and systems for determining a telecommunications service location using global satellite positioning method
First Claim
1. A method for obtaining information related to a customer service location, comprising:
- requesting at least one set of coordinates associated with said customer service location;
accessing a technician server for directing a global satellite positioning system to obtain said set of coordinates for said customer service location;
obtaining said coordinates for said customer service location; and
updating one or more databases with said coordinates.
12 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
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Citations
24 Claims
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1. A method for obtaining information related to a customer service location, comprising:
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requesting at least one set of coordinates associated with said customer service location;
accessing a technician server for directing a global satellite positioning system to obtain said set of coordinates for said customer service location;
obtaining said coordinates for said customer service location; and
updating one or more databases with said coordinates. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for obtaining information related to a customer service location, comprising:
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an input device configured for use by a service technician at said customer service location; and
a technician server for receiving data transmissions from said input device, said technician server in connection with a global positioning satellite system for determining a set of coordinates associated with said input device. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer-readable medium containing instructions for assisting a computer system to perform a method for obtaining information related to a customer service location, said method comprising:
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requesting at least one set of coordinates associated with said customer service location;
accessing a technician server for directing a global satellite positioning system to obtain said set of coordinates for said customer service location;
obtaining said coordinates for said customer service location; and
,updating one or more databases with said coordinates. - View Dependent Claims (16, 17, 18, 19)
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20. A system for obtaining information related to a customer service location, comprising:
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means for requesting at least one set of coordinates associated with said customer service location;
means for accessing a technician server for directing a global satellite positioning system to obtain said set of coordinates for said customer service location;
means for obtaining said coordinates for said customer service location; and
,means for updating one or more databases with said coordinates. - View Dependent Claims (21, 22, 23, 24)
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Specification