SERVICE LEVEL AGREEMENTS AND MANAGEMENT THEREOF
First Claim
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1. In a system having a client computer system and a service provider computer system programmed with a service implementation, an apparatus comprising:
- a service level agreement manager disposed between the client computer system and the service implementation, the service level agreement manager comprising;
an admission controller configured to control admission of the client computer system to the service implementation using a service level agreement;
a performance measurement module in communication with the admission controller and configured to measure performance of the service implementation; and
a specification module in communication with the admission controller and with the performance measurement module.
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Abstract
Method and apparatus for service level agreement formation and management is described. More particularly, a service level agreement (SLA) manager is described. This SLA manager comprises an admission controller, a specification module and a performance measurement module. Such SLA manager is interposed between one or more client computer systems and a service provider computer system.
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Citations
7 Claims
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1. In a system having a client computer system and a service provider computer system programmed with a service implementation, an apparatus comprising:
a service level agreement manager disposed between the client computer system and the service implementation, the service level agreement manager comprising;
an admission controller configured to control admission of the client computer system to the service implementation using a service level agreement;
a performance measurement module in communication with the admission controller and configured to measure performance of the service implementation; and
a specification module in communication with the admission controller and with the performance measurement module. - View Dependent Claims (2)
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3. A method for service level formation, comprising:
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providing a client computer system;
providing a service level agreement manager, the service level agreement manager having an admission controller, a specification module and a performance measurement module;
establishing communication between the client computer system and the service level agreement manager;
invoking the specification module of the service level agreement manager;
obtaining performance information from the performance measurement module;
obtaining usage information associated from the client; and
comparing the performance information and the usage information to determine if there exists a basis for forming a service level agreement. - View Dependent Claims (4)
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5. A method for managing system performance, comprising:
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providing a service level agreement manager;
providing a client organization;
providing a service organization;
forming a service level agreement between the client organization and the service organization;
receiving a request from the client organization to the service level agreement manager;
with the service level agreement manager, determining if the request is within the scope of the service level agreement;
if the request is within the scope of the service level agreement, providing the request to a performance measurement module and to the service organization;
obtaining a result from the service organization in response to the request;
taking at least one performance measurement associated with performance response of the service organization to the request; and
checking the at least one performance measurement taken against the service level agreement. - View Dependent Claims (6, 7)
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Specification