DEVICE MANAGEMENT SYSTEM

• US 20070093243A1
• Filed: 10/25/2006
• Published: 04/26/2007
• Est. Priority Date: 10/25/2005
• Status: Abandoned Application

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Qualcomm, Inc.
• Inventors: Marolia, Sunil, Rao, Bindu, Kapadekar, Vivek
• Application Number:
  US11/552,942
• Publication Number:
  US 20070093243A1
• Time in Patent Office: Days
• US Class Current: 455/419
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 3/42178 by downloading data to substation equipment
• CPC Class Codes: H04W 24/02 Arrangements for optimising operational condition
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/50 Service provisioning or reconfiguring
• CPC Class Codes: H04W 8/245 from a network towards a terminal
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

A device management system enables management of firmware, provisioning, and configuration information updates to of a plurality of mobile electronic devices via a wireless communication network. A user self-care interface allows subscribers to interact with the device management system to identify problems in the mobile electronic devices, and to schedule updates, via a web-based interface. Delivery of updates to the mobile electronic devices is managed so as to maintain device management system loading at acceptable levels, within scheduling constraints.

Claims

1. A system for managing firmware and configuration parameter update in memory of a plurality of mobile electronic device over a wireless communication network, the system comprising:

at least one server having resident thereon executable code for causing the server to communicate with entities external to the system, using a simple object abstraction protocol (SOAP) or application protocol interface (API); and

the at least one server also having resident thereon executable code for causing the server to communicate with at least one of the plurality of mobile electronic devices using an Open Mobile Alliance (OMA) device management (DM) protocol.

2. The system of claim 1, wherein the mobile electronic device comprises a mobile phone.

3. The system of claim 1, wherein the at least one server comprises two servers.

4. The system of claim 1, further comprising a customer self-care interface providing Internet access to customer support functions of the at least one server.

5. The system of claim 1, wherein the entities external to the system comprise a manufacturer of at least one of the plurality of mobile electronic devices.

6. The system of claim 1, wherein the at least one server schedules delivery of firmware updates to a selected subset of the plurality of mobile electronic devices based upon a user request submitted via an Internet browser.