Telediagnosis viewer
First Claim
1. Man-machine interface (MMI) for a diagnostic system for diagnosing a technical system with a knowledge base and a diagnostic program that supplies a preliminary diagnostic result in the form of an initial data packet comprising:
- a data converter, which converts the initial data packet into an XML structure and saves it as an XML data file on the basis of a converter configuration, a data completion unit that analyzes the data of the XML data file and reads out additional data by request from the technical system to be diagnosed after setting a manual request and saves it in the XML data file after conversion by means of a completion unit configuration, and a visualization of the XML elements saved in the XML data file in the form of an inactive user surface.
3 Assignments
0 Petitions
Accused Products
Abstract
The invention relates to a human-machine interface for a telediagnosis system. The data conversion, the data completion, the data preparation and the computation of a diagnosis result ensue in a central diagnosis center provided in the form of a call center. The computed diagnosis result is displayed in completed form on a display screen whereby enabling a selected assistant in the call center to view the result. The communications expense for the telediagnosis can be considerably reduced, in particular, by the data completion being performed first in the central diagnosis center. As a result, the exchange of complete text files is unnecessary. This enables, in particular, the use of the SMS standard from the mobile radio telephone industry. An error message is conveyed from the technical system to be diagnosed, particularly from the vehicle to be diagnosed, by means of an SMS message. This SMS message is evaluated by a diagnostic program, and a first diagnosis result is computed. This first diagnosis result is automatically converted into an XML structure by the human-machine interface, and is supplemented with additional data concerning the vehicle or from the vehicle according to further evaluation of the first diagnosis result. The data completion automatically ensues once triggered by the original SMS. This diagnosis result supplemented in such a manner and the prepared diagnosis result are displayed on a display screen whereby enabling the assistant in the call center to view the result. This relieves the burden placed upon the assistant of many routine requests for additional information.
28 Citations
20 Claims
-
1. Man-machine interface (MMI) for a diagnostic system for diagnosing a technical system with a knowledge base and a diagnostic program that supplies a preliminary diagnostic result in the form of an initial data packet comprising:
-
a data converter, which converts the initial data packet into an XML structure and saves it as an XML data file on the basis of a converter configuration, a data completion unit that analyzes the data of the XML data file and reads out additional data by request from the technical system to be diagnosed after setting a manual request and saves it in the XML data file after conversion by means of a completion unit configuration, and a visualization of the XML elements saved in the XML data file in the form of an inactive user surface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
-
Specification