Automated right-party contact telephone system
First Claim
1. A system for routing telephone calls between first and second groups of call-handling stations, the system comprising:
- a dialer configured to place telephone calls;
a first hunt group configured and arranged to route a telephone call placed by the dialer to a call-handling station within the first group of call-handling stations; and
a second hunt group configured and arranged to route the telephone call placed by the dialer to a call-handling station within the second group of call-handling stations upon receiving a call routing signal from the first group of call-handling stations.
1 Assignment
0 Petitions
Accused Products
Abstract
A system is provided for routing telephone calls between at least first and second groups of call-handling stations. A dialer is configured to automatically place telephone calls. Once the call is placed, the dialer routes the call to a first-level hunt group. The first-level hunt group searches for an available first-level call-handling station and routes the call to the available first-level call-handling station. Once the first-level call-handling station establishes contact with the right-party, the first-level call-handling station sends a routing signal to the dialer. The dialer then routes the call to a second-level hunt group, which searches for an available second-level call-handling station. Then the second-level hunt group routes the call to the available second-level call-handling station. The first and second-level call-handling station may be at locations separate from each other.
54 Citations
25 Claims
-
1. A system for routing telephone calls between first and second groups of call-handling stations, the system comprising:
-
a dialer configured to place telephone calls;
a first hunt group configured and arranged to route a telephone call placed by the dialer to a call-handling station within the first group of call-handling stations; and
a second hunt group configured and arranged to route the telephone call placed by the dialer to a call-handling station within the second group of call-handling stations upon receiving a call routing signal from the first group of call-handling stations.
-
-
2. (canceled)
-
3. (canceled)
-
4. (canceled)
-
5. (canceled)
-
6. (canceled)
-
7. (canceled)
-
8. (canceled)
-
9. (canceled)
-
10. (canceled)
-
11. (canceled)
-
12. (canceled)
-
13. (canceled)
-
14. (canceled)
-
15. (canceled)
-
16. (canceled)
-
17. (canceled)
-
18. (canceled)
-
19. (canceled)
-
20. (canceled)
-
21. (canceled)
-
22. (canceled)
-
23. (canceled)
-
24. (canceled)
-
25. (canceled)
Specification