System and method for reporting errors
First Claim
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1. A computer system for reporting system errors, comprising:
- a user interface provided to present to a user an error reporting mechanism, which, when selected by the user, causes the user interface to display a text input box for the user to enter text information;
a central processor coupled to the user interface, wherein the central processor stores system information for an application providing the user interface, and creates an error report containing text information entered by the user and the stored system information corresponding to the application providing the user interface;
a network for communicating the error report to a system administrator; and
a system administration device for receiving the error report.
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Abstract
An error reporting mechanism, displayed in a user interface, allows a user to proactively and efficiently communicate error reports to a system administrator. The error reporting mechanism, when selected by the user, causes the user interface to display a text input box for the user to enter descriptive information about the error encountered. The user creates an error report by choosing to send the descriptive information. The error report incorporates descriptions entered by the user as well as system information for the corresponding application stored by a central processor. The error report is sent to a system administrator console via a communication network.
26 Citations
23 Claims
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1. A computer system for reporting system errors, comprising:
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a user interface provided to present to a user an error reporting mechanism, which, when selected by the user, causes the user interface to display a text input box for the user to enter text information;
a central processor coupled to the user interface, wherein the central processor stores system information for an application providing the user interface, and creates an error report containing text information entered by the user and the stored system information corresponding to the application providing the user interface;
a network for communicating the error report to a system administrator; and
a system administration device for receiving the error report. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer system for reporting system errors, comprising:
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means for presenting to a user an error reporting mechanism, which, when selected by the user, causes a user interface to display a text input box for the user to enter text information;
means for storing system information for an application providing the user interface and creating an error report containing text information entered by the user and the stored system information corresponding to the application providing the user interface;
means for communicating the error report to a system administrator; and
means for receiving the error report. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method for reporting errors, comprising:
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presenting to a user an error reporting mechanism, which, when selected by the user, causes a user interface to display a text input box for the user to enter text information;
creating an error report containing text information entered by the user and stored system information corresponding to an application providing the user interface;
communicating the error report to a system administrator; and
receiving the error report. - View Dependent Claims (16)
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17. A computer readable medium having program instructions stored thereon that, when executed, cause a computer system to:
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present to a user an error reporting mechanism in a user interface, which, when selected by the user, causes the user interface to display a text input box for the user to enter text information, store system information for an application providing the user interface, create an error report containing text information entered by the user and the stored system information corresponding to the application providing the user interface, communicate the error report to a system administrator, and receive the error report. - View Dependent Claims (18, 19, 20, 21, 22, 23)
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Specification