Dialogue strategies
First Claim
1. A method of operating a human-computer interface, comprising:
- (a) presenting a user with a series of decision points, each decision point requiring the user to select one of a corresponding plurality of possible decision options;
(b) presenting the user with at least one persuasion message for each of the possible decision options, to persuade the user to select one of the decision options over each of the others at the time of presenting each decision point, each persuasion message being selected according to one of a plurality of different persuasion strategies;
(c) receiving the user selection of one of the possible decision options;
(d) repeating steps (a) to (c) to obtain user selected decision options for decision points based on a plurality of persuasion strategies to determine a persuasion strategy that is optimised for the user; and
(e) subsequently delivering persuasion messages to the user based on the optimised persuasion strategy.
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Abstract
A human-computer interface for automated adaptive persuasion dialogue and a method of operating such an interface. The method comprising presenting a user with a series of decision points, each requiring the user to select one of a plurality of possible decision options; presenting the user with at least one persuasion message corresponding to each of the possible decision options, each persuasion message being selected according to one of a plurality of different persuasion strategies and receiving the user selection of one of the possible decision options. The presenting and receiving steps are then repeated to obtain user selected decision options for decision points based on a plurality of persuasion strategies to determine a persuasion strategy that is optimised for the user, allowing subsequent persuasion messages to be delivered to the user based on the optimised persuasion strategy.
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Citations
17 Claims
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1. A method of operating a human-computer interface, comprising:
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(a) presenting a user with a series of decision points, each decision point requiring the user to select one of a corresponding plurality of possible decision options;
(b) presenting the user with at least one persuasion message for each of the possible decision options, to persuade the user to select one of the decision options over each of the others at the time of presenting each decision point, each persuasion message being selected according to one of a plurality of different persuasion strategies;
(c) receiving the user selection of one of the possible decision options;
(d) repeating steps (a) to (c) to obtain user selected decision options for decision points based on a plurality of persuasion strategies to determine a persuasion strategy that is optimised for the user; and
(e) subsequently delivering persuasion messages to the user based on the optimised persuasion strategy. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A human-computer interface for adaptive persuasion dialogue, comprising:
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(a) means for presenting a user with a series of decision points, each decision point requiring the user to select one of a plurality of possible decision options;
(b) means for presenting the user with at least one persuasion message for each of the possible decision options to persuade the user to select one of the decision options over each of the others at the time of presenting each decision point, each persuasion message being selected according to one of a plurality of different persuasion strategies;
(c) means for receiving the user selection of one of the possible decision options;
(d) means for determining a persuasion strategy that is optimised for the user by repeating the presenting and receiving steps in (a) to (c) to obtain user selected decision options for decision points based on a plurality of persuasion strategies; and
(e) means for subsequently delivering persuasion messages to the user based on the optimised persuasion strategy. - View Dependent Claims (15, 16, 17)
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Specification