Remote maintenance method, industrial device, and semiconductor device
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Abstract
The present invention provides a remote maintenance method, a remote maintenance system, and an industrial device for enabling control and thorough services and billing according to the contents of the remote maintenance operation and the request destination of maintenance and enabling access limit according to the attribute of a service person, access limit according to the device state, and output limit according to the output mode. The industrial device 123 installed at the factory 120 and the operation device 113 installed in the maintenance center 110 are connected via the network 100. The operation device 113 transmits command information indicating a command concerning maintenance to the industrial device 123 and the industrial device 123 executes a process according to the received command information, generates charge information indicating a charge concerning maintenance according to the contents of the executed process, and outputs the whole or a part of the generated charge information to the output device of the industrial device 123.
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Citations
69 Claims
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1-51. -51. (canceled)
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52. An industrial device for receiving a maintenance operation from an operation device connected to a management device, the operation device and a network by remote control from said operation device, comprising:
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communication means for receiving command information indicating a command of maintenance from said operation device, processing means for executing a process according to said command information received by said communication means, and output means for outputting to an output device a whole or a part of charge information transmitted from said management device, which generates said charge information indicating a maintenance charge according to a process content executed by said processing means. - View Dependent Claims (53, 54, 55, 56, 57, 58, 59, 60, 61)
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62. An industrial device for receiving a maintenance operation from one or more operation devices connected to a management device, the one or more operation devices and a network by remote control from said operation devices, comprising
monitoring means for monitoring an occurrence of a trouble in said industrial device, when said industrial device detects an occurrence of a trouble, generating status information for identifying a condition of said trouble, deciding an operation device to be notified of said generated status information, and notifying said generated status information to said decided operation device, communication means for deciding a troubleshooting method for said trouble of said industrial device on the basis of said notified status information by said operation device and receiving command information indicating a maintenance command on the basis of said troubleshooting method from said industrial device, processing means for executing said process according to said command information received by said communication means, and output means for outputting a whole or a part of charge information generated by said management device to an output device according to an identifier of said operation device to which said status information is notified by said monitoring means.
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66. An industrial device for receiving a maintenance operation from an operation device connected to a management device, an operation device and a network by remote control from said operation device, comprising
communication means for receiving command information indicating a command of maintenance from said operation device, processing means for executing a process according to said command information received by said communication means, wherein said communication means holds attribute information indicating an attribute of a user of said operation device and condition information indicating a condition of said attribute necessary to execute said process according to said command information, reads said attribute information and said condition information when said communication means receives said command information from said operation device, and permits execution of said process according to said command information only when said attribute in said attribute information satisfies said condition in said condition information, and output means for outputting to an output device a whole or a part of charge information generated by said management device.
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68. An industrial device for receiving a maintenance operation from an operation device connected to a management device, the operation device and a network by remote control from the operation device, comprising
communication means for receiving command information indicating a command of maintenance from said operation device, processing means for executing a process according to said command information received by said communication means, output means for outputting a whole or a part of charge information generated by said management device to an output device according to contents of process executed by said processing means, and said communication means receives said charge information from said management device which is generated using charge list information for designating a value for said maintenance.
Specification