Integrated maintenance and materials service for fleet aircraft and system for determining pricing thereof

• US 20070112487A1
• Filed: 11/16/2005
• Published: 05/17/2007
• Est. Priority Date: 11/16/2005
• Status: Abandoned Application

• Current Assignee: The Boeing Co.
• Original Assignee: The Boeing Co.
• Inventors: Khera, Cheryl, Cronie, Wendy, Nomi, Margaret, Rhodes, Patricia, Fromm, Erik, Avery, Robert, Thacker, Grant, Moloney, Jay, Kirkish, Paula, Lane, Stephen
• Application Number:
  US11/281,222
• Publication Number:
  US 20070112487A1
• Time in Patent Office: Days
• US Class Current: 701/35
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C

Abstract

Turnkey maintenance of a customer'"'"'s aircraft fleet is managed by a single management service provider (MSP) controlling integrated maintenance and materials services from a central operations site. The MSP converts data received directly from on-board aircraft systems into information it uses to manage maintenance service providers and parts suppliers. The MSP charges the customer a fee for the maintenance management service, based on several variables, including the number of flight hours the aircraft is in service over a period of time. The fee may be adjusted based on performance guarantees and incentives established between the MSP and the customer.

Claims

1. A method of managing the maintenance of fleet aircraft for customers, comprising the steps of:

(A) providing each customer with aircraft maintenance service during an interval of time, the maintenance service being sufficient to maintain the aircraft at a preselected level of flight readiness; and

,

(B) charging the customer a fee for the service provided in step (A) based on the number of flight hours each aircraft in the customer'"'"'s fleet is in service during the time interval the maintenance service is provided.

2. The method of claim 1, wherein the maintenance service provided in step (A) includes furnishing maintenance, repair, overhaul and parts for the aircraft in the customer'"'"'s fleet.

3. The method of claim 1, further comprising the step of furnishing each customer with a guarantee that the aircraft provided with the service in step (A) will demonstrate a preselected level of performance reliability during the time interval.

4. The method of claim 1, wherein the fee charged in step (B) is adjusted based on the performance reliability of the aircraft during the time interval.

5. The method of claim 1, further comprising the step of furnishing each customer with a guarantee that the aircraft provided with the service in step (A) will be maintained in a state of flight readiness sufficient to make the aircraft available for flight service for at least a preselected minimum period during the time interval.

6. The method of claim 1, wherein the fee charged in step (B) is adjusted based on the availability of the aircraft during the time interval.

7. The method of claim 1, wherein the fee charged in step (B) is further based on at least one of the following criteria

(a) the number of aircraft in the customer'"'"'s fleet provided with the service in step (A),

(b) the number of flight cycles and the length of each flight for each aircraft provided with the service in step (A), and

(c) the number of flight destinations at which each aircraft arrives that is provided with the services in step (A).

8. The method of claim 1, wherein the service provided in step (A) includes all line maintenance and all base maintenance for the aircraft.

9. The method of claim 1, wherein the maintenance service provided in step (A) includes managing the expendable and rotable parts necessary to maintain the aircraft in a flight ready state.

10. The method of claim 1, wherein step (A) includes contracting with geographically distributed maintenance, repair and overhaul service organizations (MROs) to provide maintenance, repair and overhaul services required by the customer'"'"'s aircraft.

11. The method of claim 10, wherein the MROs perform line and base maintenance on the aircraft.

12. The method of claim 1, wherein step (A) includes:

contracting with geographically distributed maintenance, repair and overhaul service organizations (MROs) to provide maintenance, repair and overhaul services required by customer'"'"'s aircraft,

contracting with part suppliers to provide directly to the MROs, the parts required for maintenance, repair and overhaul of the customer'"'"'s aircraft, and,

providing performance guarantees to the customers based on performance guarantees issued by the MROs and the part suppliers.

13. The method of claim 1, further comprising the steps of:

(C) wirelessly transmitting onboard systems data from the aircraft to an operations center;

(D) generating information useful in determining the maintenance requirements of the aircraft based on the data received at the operations center in step (C); and

,

(E) dispatching requests for maintenance service for the aircraft based on the information generated in step (D).

14. The method of claim 1, further comprising the step of adjusting the fee charged in step (B) when the aircraft exceeds a preselected level of performance reliability during the time interval.

15. The method of claim 1, further comprising the step of adjusting the fee charged in step (B) when the aircraft exceeds a preselected level of performance availability during the time interval.

16. The method of claim 1, further comprising the steps of:

(C) contracting with maintenance, repair and overhaul organizations (MROs) to provide the maintenance service to the customer'"'"'s aircraft;

(D) contracting with material suppliers to provide the MROs with material used by the MROs in performing the maintenance service;

(E) providing the customer with a guarantee of aircraft performance resulting from the maintenance service provided by the MROs;

(F) receiving an incentive from the customer based on the aircraft performance related to the maintenance service provided by the MROs; and

,

(G) sharing an interest in the guarantee and the incentive with the MROs and the material suppliers.

17. The method of claim 1, further comprising the step of charging the customer a base fee if the number of flight hours the aircraft is in service during the time interval is less than a predetermined number of hours.

18. A method of servicing a customer'"'"'s vehicle fleet, comprising the steps of:

(A) managing maintenance service for the vehicles in the customer'"'"'s fleet during an interval of time using a single management service provider (MSP);

(B) charging the customer a fee for the service management provided by the MSP in step (A); and

,

(C) adjusting the fee charged in step (B) based on variable data related to the use and performance of the vehicles in the fleet during the time interval.

19. The method of claim 18, wherein the fee is adjusted based on the performance reliability of the vehicles during the time interval.

20. The method of claim 18, wherein the fee is adjusted based on the availability of the vehicles during the time interval

21. The method of claim 18, wherein the vehicles are aircraft and the fee is adjusted based on at least one of the following

(a) the number of aircraft in the customer'"'"'s fleet provided with the maintenance service managed by the MSP,

(b) the number of flight cycles and the length of each flight for each aircraft in the customer'"'"'s fleet provided with the maintenance service managed by the MSP, and

(c) the number of flight destinations at which each aircraft in the customer'"'"'s fleet arrives that is provided with the maintenance service managed by the MSP.

22. The method of claim 18, wherein the vehicles are aircraft and the maintenance service managed by the MSP includes all line maintenance and all base maintenance for the aircraft.

23. The method of claim 18, wherein the vehicles are aircraft and the management of the maintenance service by the MSP includes managing the expendable and rotable parts necessary to maintain the aircraft in a flight ready state.

24. The method of claim 18, wherein the vehicles are aircraft and the management provided by the MSP includes contracting with geographically distributed maintenance, repair and overhaul service organizations (MROs) to provide maintenance, repair and overhaul services required by the customer'"'"'s aircraft.

25. The method of claim 18, wherein the vehicles are aircraft and the management provided by the MSP includes:

contracting with geographically distributed maintenance, repair and overhaul service organizations (MROs) to provide maintenance, repair and overhaul services required by customer'"'"'s aircraft,

contracting with part suppliers to provide directly to the MROs, the parts required for maintenance, repair and overhaul of the customer'"'"'s aircraft, and

providing aircraft performance guarantees to the customer.

26. The method of claim 18, wherein the vehicles are aircraft and the fee is based on the number of flight hours each aircraft in the customer'"'"'s fleet is in service during the time interval that the MSP manages the maintenance.

27. The method of claim 18, wherein the vehicles are aircraft and the method further comprises the steps of:

(C) wirelessly transmitting onboard systems data from the aircraft to the MSP;

(D) comparing the data received by the MSP to determine whether fee adjustment criteria have been met; and

,

(E) adjusting the fee if the compared data met the criteria.

28. The method of claim 18, wherein the vehicles are aircraft and the management provided by the MSP includes:

contracting with maintenance, repair and overhaul organizations (MROs) to provide the maintenance service to the customer'"'"'s aircraft,

contracting with material suppliers to provide the MROs with material used by the MROs in performing the maintenance service, and,

providing the customer with a guarantee of aircraft performance resulting from the maintenance service managed by the MSP,

and wherein the MSP receives an incentive from the customer based on the aircraft performance related to the maintenance service provided by the MROs, and the MSP shares an interest in the guarantee and the incentive with the MROs and the material suppliers.