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Real time web-based system to manage trouble tickets for efficient handling

  • US 20070116185A1
  • Filed: 10/21/2005
  • Published: 05/24/2007
  • Est. Priority Date: 10/21/2005
  • Status: Abandoned Application
First Claim
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1. A system comprising:

  • a processor;

    a computer readable medium accessible to the processor;

    a computer program embedded in the computer readable medium, the computer program comprising;

    instructions to access a data base having a plurality of trouble tickets, each trouble ticket in the plurality of trouble tickets having a field for a type of trouble in a communication network;

    instructions to categorize the trouble tickets in the plurality of trouble tickets into at least one predefined group; and

    instructions to provide access to the trouble tickets in the plurality of trouble tickets by the at least one categorized group.

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