METHOD OF PROVIDING VOICEMAILS TO A WIRELESS INFORMATION DEVICE

• US 20070116204A1
• Filed: 01/26/2007
• Published: 05/24/2007
• Est. Priority Date: 04/22/2003
• Status: Active Grant

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: SpinVox Limited (Microsoft Corporation)
• Inventors: Doulton, Daniel
• Granted Patent: US 8,682,304 B2
• Time in Patent Office: Days
• US Class Current: 379/88.140
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2250/74 with voice recognition means
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 76/10 Connection setup

Abstract

Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers. One of the networked computers plays back the voice message to an operator and the operator intelligently transcribes the actual message from the original voice message by entering the corresponding text message (actually a succinct version of the original voice message, not a verbose word-for-word conversion) into the computer to generate a transcribed text message. The transcribed text message is then sent to the wireless information device from the computer. Because human operators are used instead of machine transcription, voicemails are converted accurately, intelligently, appropriately and succinctly into text messages (SMS/MMS).

Claims

1. A method of providing voicemail to a mobile telephone, in which a caller initiates a voice call to the mobile telephone, but that call is diverted to a voicemail server, with the caller then leaving a voice message on the voicemail server;

the method comprising the steps of;

(a) converting the voice message to an audio file format;

(b) sending or streaming the audio file to a voice to text transcription system comprising a computer adapted to play back the voice message to an operator to enable the operator to intelligently transcribe the original voice message into the computer to generate a transcribed text message;

(c) sending the transcribed text message to the mobile telephone;

and in which the transcribed text message includes caller identification data, such as a telephone number or caller name.

2. The method of claim 1 in which the caller name is automatically added to the text message header.

3. The method of claim 1 in which the caller telephone number is automatically added to the text message header.

4. The method of claim 2 in which the caller name is automatically added to a ‘

From’

field in the text message header.

5. The method of claim 1 in which the caller telephone number is automatically added to a ‘

From’

field in the text message header.

6. The method of claim 1 in which the transcribed text message has added to it the time and date that the voice message was originally received at the voice mail server.

7. The method of claim 1 in which the caller identification data is not shown to the operator.

8. The method of claim 1 in which the transcribed text message is displayed on the mobile telephone as though it was sent directly from an originator of the voice message.

9. The method of claim 1 in which the computer does not display to the operator the telephone number associated with the mobile telephone.

10. The method of claim 1 in which the computer displays to the operator an option to re-route the audio file to a different computer with an operator that is more suited to transcribing the voice message because of linguistic, dialect, or cultural reasons.

11. The method of claim 1 in which the computer provides the operator with a searchable list of specialised terms that are relevant to cultural sayings, regular events, sporting events, media events, other kinds of newsworthy events to assist the operator in accurately transcribing those specialised terms.

12. The method of claim 1 in which the operator represents the mood of the caller leaving the voice message in the transcribed text message using either a written description or an emoticon.

13. The method of claim 1 in which the operator succinctly summarises the voice message.

14. The method of claim 13 in which the operator summarises the voice message to fit the 160 character SMS limit or concatenated text messages.

15. The method of claim 1 in which the operator omits from the transcribed text message any hesitations, artefacts, or repetitions present in the voice message.

16. The method of claim 1 in which the text message is sent to the mobile telephone in a format previously specified as appropriate by the user of the device.

17. The method of claim 1 comprising the further step of parsing the transcribed text message and using the parsed data in an application running on the mobile telephone.

18. The method of claim 17 in which parsing and using the parsed data involves one or more of the following:

(a) extracting the phone number spoken allowing it to be used (including to make a call), saved, edited or added to a phone book;

(b) extracting an email address and allowing it to be used, saved, edited or added to an address book;

(c) extracting a physical address and allowing it to be used, saved, edited or added to an address book;

(d) extracting a web address (including using a hyperlink) and allow it to be used, edited, saved or added to an address book or browser favourites;

(e) extracting a time for a meeting and allow it to be used, saved, edited and added to an agenda as an entry;

(f) extracting a number and saving it to one of the device applications;

(g) extracting a real noun and providing options to search for it or, look it up on the web (including using a WAP or full browser).

19. The method of claim 1 in which if the recording time of a voice message is less than a user set maximum time, then the message is transcribed, otherwise, it is not transcribed but instead a standard notification is sent to the user that they have a new voicemail to listen to.

20. The method of claim 19 in which a human transcriber listens to the voice message and writes up a very short indication of the subject of the call which is sent to the message recipient.

21. The method of claim 19 in which, for mobile telephones that support less than a certain amount of text, there is an initial look up of the text limitations in a database and then an automatic suggestion of appropriate maximum recording time.

22. The method of claim 1 in which an automated voice recognition system processes the audio file prior to the operator intelligently transcribing some or all of the original voice message.

23. The method of claim 1 in which the steps of (i) converting, (ii) sending or streaming;

and (iii) sending, take place within a single jurisdiction.

24. A text message which has been transcribed from a voicemail and is provided to a mobile telephone using the method of claim 1.

25. A mobile telephone when storing or displaying the text message of claim 24.

26. A system for providing voicemail to a mobile telephone, in which a caller initiates a voice call to the mobile telephone, but that call is diverted to a voicemail server, with the caller then leaving a voice message on the voicemail server;

the system adapted to;

(a) convert the voice message to an audio file format;

(b) send or stream the audio file to a voice to text transcription system comprising at least one computer adapted to play back the voice message to an operator to enable the operator to intelligently transcribe the original voice message into the computer to generate a transcribed text message;

(c) send the text message to the mobile telephone;

and in which the transcribed text message includes caller identification data, such as a telephone number or caller name.