Automated system and method for distinguishing audio signals received in response to placing and outbound call
First Claim
1. An action direction system for directing action based on distinguishing audio content received in response to placing an outbound call, the action direction system comprising:
- an audio signal analysis system directing a portion of an audio signal that comprises audio content to an audio content analysis system; and
the audio content analysis system;
receiving portions of the audio signal comprising audio content; and
directing handling of the outbound call in response to detecting a characteristic of the audio content.
7 Assignments
0 Petitions
Accused Products
Abstract
A system directs action based on distinguishing audio content received in response to placing an outbound call. The system comprises an audio signal analysis system and an audio content analysis system. The audio signal analysis system directs a portion of an audio signal that comprises audio content to the audio content analysis system. The audio content analysis system: i) receives portions of the audio signal comprising audio content; and ii) directs handling of the outbound call in response to detecting a characteristic of the audio content. The audio content system: i) directs a first handling of the outbound call in response to identifying a first characteristic of the audio content; and ii) directs a second handling of the outbound call in response to identifying a second characteristic of the audio content. The first handling of the outbound call may be directed in response to identifying a characteristic of the audio content associated with recorded content and the second handling of the outbound call is directed in response to identifying a characteristic of the audio content associated with real time spoken audio.
-
Citations
18 Claims
-
1. An action direction system for directing action based on distinguishing audio content received in response to placing an outbound call, the action direction system comprising:
-
an audio signal analysis system directing a portion of an audio signal that comprises audio content to an audio content analysis system; and
the audio content analysis system;
receiving portions of the audio signal comprising audio content; and
directing handling of the outbound call in response to detecting a characteristic of the audio content. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A system for detecting audio content ring back in response to placing an outbound, the system comprising:
-
an audio signal analysis system directing the portion of an audio signal that comprises audio content to an audio content analysis system in response to detecting such audio content before detecting a portion of an audio signal that comprises binary ring back cadence; and
the audio content analysis system;
receiving portions of the audio signal comprising audio content; and
identifying the portion of the audio signal comprising audio content as audio content ring back if a characteristic of the audio content is associated with recorded audio content. - View Dependent Claims (12, 13)
-
-
14. A method for directing handling of an outbound telephone call based on distinguishing audio content received in response to placing an outbound call, the method comprising:
-
identifying a portion of the audio signal representing one of a plurality of audio events from a group of audio events consisting of;
i) binary ring cadence;
ii) binary busy cadence;
iii) an “
off hook”
transition click;
iv) audio below a silence threshold; and
v) audio content;
directing a portion of an audio signal that comprises audio content to an audio content analysis system;
analyzing the audio content and generating a content direction identifying a characteristic of the audio content;
directing handling of the outbound call based on a combination of both a sequence of events and the characteristic of the audio content. - View Dependent Claims (15, 16, 17, 18)
-
Specification