Telephony and web services coordination

• US 20070116223A1
• Filed: 10/28/2005
• Published: 05/24/2007
• Est. Priority Date: 10/28/2005
• Status: Abandoned Application

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Inventors: Burke, Paul, Winsor, Gerald, Isaacson, David, Evans, Gregory, Shillinger, Sandra, McGlashan, Scott
• Application Number:
  US11/262,097
• Publication Number:
  US 20070116223A1
• Time in Patent Office: Days
• US Class Current: 379/201.120
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/567 Integrating service provisioning from a plurality of service providers
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Systems and methods are provided for coordinating telephony and web services. One method embodiment includes defining a call control XML (ccXML) element associated with accessing a web service application. The method includes extracting a session identification (ID) from a ccXML action in a telephony session. The session ID is used to store and retrieve session context in a context repository. A web service application is invoked using the session ID to coordinate events and context between the telephony session and the web service application.

Claims

1. A method for coordinating telephony and web services, comprising:

defining a call control XML (ccXML) element associated with accessing a web service application;

extracting a session identification (ID) from a ccXML action in a telephony session;

using the session ID to store and retrieve session context in a context repository; and

invoking the web service application using the session ID to coordinate events and context between the telephony session and the web service application.

2. The method of claim 1, wherein the method includes using event handling mechanism available in ccXML for the telephony session to control time division multiplexing (TDM) and session initiation protocol (SIP) channels to perform tasks selected from the group of:

a call answer,

a call transfer;

a call start;

a conference bridge; and

a call end.

3. The method of claim 1, wherein the method includes associating a session context for the telephony session with the session ID and storing the session context based on the session ID in the context repository.

4. The method of claim 3, wherein the session context includes participants to the telephony session.

5. The method of claim 4, wherein the method includes using the session context as an input to invoke a first web service application.

6. The method of claim 5, wherein invoking the first web service application using the session context includes:

storing additional information associated with the first web service application to the session context in the context repository based on the session ID;

retrieving the session context based on the session ID to invoke a second web service application;

storing additional information associated with the second web service application to the session context in the context repository based on the session ID; and

using the session ID to coordinate events and context between the telephony session, the first web service application, and the second web service application.

7. A method for coordinating telephony and web services, comprising:

defining a call control XML (ccXML) element associated with accessing a web service application;

using ccXML as well as a session context including a number of participants in a telephony session to coordinate telephony events, the telephony events, including;

a call answer;

a call transfer; and

a call start;

extracting a session identification (ID) in association with the telephony session;

using the session ID to store and retrieve the session context in a context repository; and

using the session context to invoke the web service application.

8. The method of claim 7, wherein the method includes using the session ID to coordinate events and context between the telephony session and the first web service application.

9. The method of claim 8, wherein the method includes using event handling mechanisms available in ccXML based on the session ID to control time division multiplexing (TDM) and session initiation protocol (SIP) channels.

10. The method of claim 9, wherein the method includes using the session context as input to invoke the first web service application.

11. The method of claim 10, wherein the method includes:

storing information associated with the first web service application with the session context in the context repository based on the session ID;

retrieving the session context based on the session ID;

using the session context to invoke a second web service application; and

using the session ID to coordinate events and context between the telephony session, the first web service application, and the second web service application.

12. The method of claim 11, wherein invoking the first and the second web services applications includes invoking web service applications selected from the group of:

a group list; and

a location service.

13. The method of claim 12, wherein using the session ID to coordinate events and context between the telephony session, the first web service, and the second web service includes coordinating a location service with a push to talk (PTT) telephony session.

14. The method of claim 12, wherein using the session ID to coordinate events and context between the telephony session, the first web service, and the second web service includes coordinating a web conference with an instant messaging (IM) telephony session.

15. A computer readable medium having executable instructions stored thereon to cause a device to perform a method for coordinating telephony and web services, comprising:

defining a call control XML (ccXML) element associated with accessing a web service application;

extracting a session identification (ID) from a ccXML action in a telephony session;

using the session ID to store and retrieve session context in a context repository; and

invoking the web service application using the session ID to coordinate events and context between the telephony session and the web service application.

16. The medium of claim 15, wherein the web service application is a first atomic application.

17. The medium of claim 16, wherein the method includes:

storing session context associated with the telephony session and the first atomic application in the context repository based on the session ID; and

invoking a second atomic web service application using the session ID to coordinate events and context between the telephony session and the first and the second atomic applications.

18. The medium of claim 17, wherein invoking the first atomic application includes invoking a group list management service and invoking the second atomic application includes invoking a location service.

19. The medium of claim 18, wherein the method includes:

storing session context associated with the telephony session and the first and the second atomic applications in the context repository based on the session ID; and

invoking a third atomic web service application using the session ID to coordinate events and context between the telephony session and the first, the second, and the third atomic applications.

20. The medium of claim 19, wherein invoking a third atomic web application includes invoking a conferencing service.

21. A telephony and web service system, comprising:

an application server having access to a web service;

a wireless device with an application to request the web service from the application server over a network; and

wherein the application server includes program instructions which are executable to;

coordinate telephony events using ccXML;

extract a ccXML session identification (ID) in association with a telephony session;

store a session context associated with the telephony session in a context repository based on the session ID;

retrieve the session context using the session ID; and

use the session context to invoke the web service.

22. The system of claim 21, wherein the application server includes program instructions which are executable to:

store session context, including a list of participants associated with the telephony session, in the context repository; and

use the list of participants as input to invoke the web service.

23. The system of claim 21, wherein the application server includes program instructions which are executable to use a ccXML agent acting a client endpoint in the telephony invoke the web service.

24. The system of claim 21, wherein the application server includes program instructions which are executable to use a ccXML agent to retrieve and store the session context associated with the telephony session and the web service.

25. A telephony and web service system, comprising:

an application server having access to a number of atomic web service applications;

a wireless device to request the number of atomic web services from the application server over a network; and

means for coordinating events in a telephony based system to events occurring in web services based applications.

26. The system of claim 25, wherein the means includes program instructions executable on the application server to use ccXML applications to:

form a session ID in association with a telephony session;

store session context for the telephony session in a context repository;

use the session ID to retrieve the session context;

use the session context as an input to invoke a web services based application.

27. The system of claim 25, wherein the means includes program instructions executable on the application server to use a session ID to coordinate a session context between a telephony session and a web services based application.