Conference presence based music-on-hold suppression system and method
First Claim
Patent Images
1. A method for enabling a device to automatically disable a music-on-hold feature, said method comprising the steps of:
- obtaining information indicating that a person is likely using a communication unit connected to the device to participate in a multi-party conference/collaboration session that is being hosted by an external conference/collaboration bridge; and
disabling the music-on-hold feature on a device'"'"'s extension associated with the communication unit such that if the person places the communication unit on-hold then no sound will be injected into the multi-party conference/collaboration session.
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Abstract
A private branch exchange (PBX) (or network hosted device) is described herein that is capable of obtaining information (e.g., in-a-conference presence state) that indicates a user is participating in a multi-party conference call which is being hosted by an external conference/collaboration bridge and is further capable of disabling a music-on-hold feature on an extension associated with a device belonging to the user such that if the user places the device on-hold then no sound (e.g., music, radio) will be injected into the multi-party conference call.
47 Citations
26 Claims
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1. A method for enabling a device to automatically disable a music-on-hold feature, said method comprising the steps of:
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obtaining information indicating that a person is likely using a communication unit connected to the device to participate in a multi-party conference/collaboration session that is being hosted by an external conference/collaboration bridge; and
disabling the music-on-hold feature on a device'"'"'s extension associated with the communication unit such that if the person places the communication unit on-hold then no sound will be injected into the multi-party conference/collaboration session. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A device, comprising:
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a processor for obtaining information which indicates a user is participating in a multi-party conference/collaboration session that is being hosted by an external conference/collaboration bridge; and
said processor for disabling a music-on-hold feature on an extension associated with a communication unit used by the user such that if the user places the communication unit on-hold then no music or other sound will be injected into the multi-party conference/collaboration session. - View Dependent Claims (15, 16, 17)
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18. A presence system comprising:
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a presence server for collecting presence information about a person;
a rules engine for aggregating the presence information and analyzing the aggregated presence information to determine if an in-a-conference presence state should be set which indicates that the person is likely using a communication unit connected to a device to participate in a multi-party conference/collaboration session which is being hosted by an external conference/collaboration bridge; and
said presence server for publishing the in-a-conference presence state to the device which then disables a music-on-hold feature on an extension attached to the communication unit associated with the user such that if the user places the communication unit on-hold then no music or other sound will be injected into the multi-party conference/collaboration session. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26)
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Specification