Integrated teleconferencing system
First Claim
1. A method for providing supervision to a teleconference including a service provider and a user, comprising:
- providing a plurality of information channels for communicating information to said service provider and said user; and
integrating the information channels of said plurality of information channels to provide access to supervisory functionality for supervising said information channels of said plurality of information channels by way of a single portal.
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Accused Products
Abstract
A method provides supervision to a includes providing a plurality of information channels for communicating information to the service provider and the user and integrating the information channels to provide access to supervisory functionality for supervising the information channels of the plurality of information channels by way of a single portal. The method provides access to audio/visual functionality, to information record functionality, to diagnostic functionality, to action functionality and to administrative functionality. All functionalities are accessed by way of a portal whereby the portal has access to the functionalities simultaneously. A single accessing of the portal by the user permits the user to gain access to all of the functionalities simultaneously in accordance with the single accessing. The portal can be a web portal. Each of the functionalities is access by way of a respective information channel of a plurality of information channels.
128 Citations
60 Claims
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1. A method for providing supervision to a teleconference including a service provider and a user, comprising:
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providing a plurality of information channels for communicating information to said service provider and said user; and
integrating the information channels of said plurality of information channels to provide access to supervisory functionality for supervising said information channels of said plurality of information channels by way of a single portal. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 50, 51, 52, 53, 60)
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- 24. A system for providing supervision to a teleconference including a service provider and a user, comprising a portal simultaneously having access to audio/visual functionality, information record functionality, diagnostic functionality, action functionality and administrative functionality.
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36. A method for providing supervision to a teleconference including a service provider and a user, comprising:
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providing access to audio/visual functionality by way of a portal;
providing access to information record functionality by way of said web portal;
providing access to diagnostic functionality by way of said portal;
providing access to action functionality by way of said portal; and
providing access to administrative functionality by way of said portal wherein said portal has access to said functionalities simultaneously in order to provide supervision of said functionalities. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 54, 55, 56)
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Specification