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Integrating SIP Control Messaging into Existing Communication Center Routing Infrastructure

  • US 20070121601A1
  • Filed: 10/06/2006
  • Published: 05/31/2007
  • Est. Priority Date: 09/24/1998
  • Status: Abandoned Application
First Claim
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1. A system for routing communication events over a data-packet-network using an IP session initiation protocol (SIP) comprising:

  • a server application running on the network for computing and serving routing determinations per request;

    a session management application running on the network for initiating and managing routed and established session events;

    a parsing application running on the network for parsing request data received under SIP; and

    a conversion application running on the network for converting data received under SIP into a routing request;

    characterized in that all received communication requests for routing are in the form of the SIP, are parsed and converted into routing requests processed by the server application, and routed to determined destinations, and wherein events are established as session events conducted under the SIP.

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