SYSTEM AND METHOD FOR DIRECT SUBSCRIBER POPULATION OF EMERGENCY SERVICES DATABASE RECORDS

• US 20070121803A1
• Filed: 10/31/2006
• Published: 05/31/2007
• Est. Priority Date: 11/01/2005
• Status: Abandoned Application

• Current Assignee: West Corporation
• Original Assignee: West Corporation
• Inventors: Miglani, Rahul, Koepke, Michael, Ciesla, Lawrence
• Application Number:
  US11/554,975
• Publication Number:
  US 20070121803A1
• Time in Patent Office: Days
• US Class Current: 379/37
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 3/5116 for emergency applications

Abstract

A method to enable a subscriber to enter his or her address directly into a regional ALI database for use if and when the subscriber makes a 9-1-1 call. After a subscriber establishes telephony service in a new location, the subscriber connects to a processing system that can update a regional ALI that serves the subscriber'"'"'s location. The subscriber is prompted to enter his or her telephone number and location information, optimally starting with the broadest location information (e.g., state) down to the narrowest (e.g., specific number street on a street). If the location information does not match a location recognized by MSAG, the subscriber is presented with one or more alternatives that are recognized by MSAG. When data entry is complete, the processing system stores the updated information and, advantageously, delivers the updated information to the ALI that serves the emergency service zone where the TN is now located.

Claims

1. A method to effect subscriber entry of address information upon establishing a new service location for use by emergency service providers, said method comprising:

entering a plurality of data that describe the new service location;

validating said plurality of data against a master street address guide database;

determining a regional automatic location information database that serves the new service location if the plurality of data is valid; and

correcting non-valid data if the plurality of data is not valid.

2. A method in accordance with claim 1 wherein entering a plurality of data comprises entering each data item from the broadest location to the narrowest.

3. A method in accordance with claim 1 wherein validating said plurality of data against a master street address guide database occurs after all of said plurality of data is entered.

4. A method in accordance with claim 1 wherein validating said plurality of data against a master street address guide database occurs after entry of each data item.

5. A method in accordance with claim 1 wherein said entering a plurality of data comprises entering a plurality of data on a web-based data screen.

6. A method in accordance with claim 1 wherein said entering a plurality of data comprises entering a plurality of data verbally.

7. A method in accordance with claim 1 wherein said entering a plurality of data comprises entering a plurality of data using dual-tone, multi-frequency signaling.