Method and system for providing enhanced call waiting

• US 20070121807A1
• Filed: 10/10/2006
• Published: 05/31/2007
• Est. Priority Date: 03/19/1998
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Book, Nancy, McBlain, Thomas, Bossemeyer, Robert, Crockett, Susanne, Maciejewski, James, Hardzinski, Mary, Harrington, Claude
• Granted Patent: US 7,388,952 B2
• Time in Patent Office: Days
• US Class Current: 379/67.100
• CPC Class Codes: H04M 1/578 associated with a synthesized vocal announcement
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements

Abstract

A system and method for providing information about a calling party to a called party is disclosed. Generally, a network element obtains information about a calling party when a telephone line of a called party is busy. The network element notifies the called party that the calling party is attempting to contact the called party and transmits an audible version of the information about the calling party to the called party without receiving an input from the called party.

Claims

1. A method for providing information about a calling party to a called party, the method comprising:

obtaining information about the calling party when the called party'"'"'s communication device is unavailable;

notifying the called party that the calling party is attempting to contact the called party; and

transmitting an audible version of the information about the calling party to the called party without receiving an input from the called party.

2. The method of claim 1, wherein obtaining information about the calling party when the called party'"'"'s communication device is unavailable comprises obtaining an identity of the calling party.

3. The method of claim 1, wherein obtaining information about the calling party when the called party'"'"'s communication device is unavailable comprises obtaining an identity of the calling party and a telephone number of the calling party.

4. The method of claim 1, wherein notifying the called party that the calling party is attempting to contact the called party comprises transmitting an audible call waiting indicator to the called party.

5. The method of claim 1, wherein notifying the called party that the calling party is attempting to contact the called party comprises transmitting a single call waiting tone to the called party.

6. The method of claim 1, wherein notifying the called party that the calling party is attempting to contact the called party comprises transmitting a plurality of call waiting tones to the called party.

7. The method of claim 1, wherein notifying the called party that the calling party is attempting to contact the called party comprises transmitting at least one call waiting tone preceding the information about the calling party and transmitting at least one call waiting tone following the information about the calling party.

8. The method of claim 1, wherein transmitting an audible version of the information about the calling party to the called party without receiving an input from the called party comprises transmitting an audible version of an identity of the calling party to the called party.

9. The method of claim 1, wherein transmitting an audible version of the information about the calling party to the called party without receiving an input from the called party comprises transmitting an audible version of an identity of the calling party and a telephone number of the calling party to the called party.

10. The method of claim 1, further comprising determining whether the called party'"'"'s communication device is unavailable prior to obtaining information about the calling party when the called party'"'"'s telephone line is busy.

11. The method of claim 1, further comprising:

connecting the called party and the calling party after the called party has indicated that they would like to be connected to the calling party.

12. A computer-readable storage medium comprising a set of instructions for providing information about a calling party to a called party, the set of instructions to direct a processor to perform acts of:

obtaining information about the calling party when the called party'"'"'s communication device is unavailable;

notifying the called party that the calling party is attempting to contact the called party; and

transmitting an audible version of the information about the calling party to the called party without receiving an input from the called party.

13. A network element for providing information about a calling party to a called party, the network element in communication with at least a second network element, the network element comprising:

a text-to-speech module operative to perform text to speech conversions to create audible representations of text;

wherein the network element is operative to obtain information about the calling party from the at least the second network element when a called party'"'"'s communication device is unavailable, to convert the obtained information into an audible representation using the text-to-speech module, and to transmit the audible version of the information about the calling party to the called party without receiving an input from the called party.

14. The network element of claim 13, wherein the network element is further operative to transmit at least one call waiting tone to the called party before transmitting the audible version of the information about the calling party to the called party.

15. The network element of claim 13, wherein the obtained information about the calling party comprises a telephone number.

16. The network element of claim 13, wherein the obtained information about the calling party comprises a name.

17. The network element of claim 13, wherein the network element is further operative to determine whether the called party'"'"'s communication device is unavailable.

18. The network element of claim 13, wherein the network element obtains the information about the calling party from a data storage element.

19. The network element of claim 18, wherein the data storage element comprises a database associating telephone numbers with calling telephone stations.

20. The network element of claim 13, wherein the network element is further operative to connect a call between the calling party and the called party after transmitting the audible version of the information about the calling party to the called party.

21. A method for providing information about a calling party to a called party, the method comprising:

obtaining caller identification information about the calling party when the called party'"'"'s communication device is unavailable;

notifying the called party that the calling party is attempting to contact the called party; and

transmitting an audible version of the caller identification information to the called party without receiving an input from the called party.