Method and system for providing a camp-on hold service
First Claim
Patent Images
1. A method for providing a camp-on hold service, comprising:
- detecting a hold condition to place a call between a first user and a second user on hold;
establishing a call hold by placing the call on hold;
receiving a request from the second user to camp-on to the call hold;
monitoring a status of the first user during the call hold;
receiving an indication that the first user is available to continue communications with the second user; and
notifying the second user that the first user is available to continue communications with the second user.
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Abstract
A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.
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Citations
25 Claims
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1. A method for providing a camp-on hold service, comprising:
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detecting a hold condition to place a call between a first user and a second user on hold;
establishing a call hold by placing the call on hold;
receiving a request from the second user to camp-on to the call hold;
monitoring a status of the first user during the call hold;
receiving an indication that the first user is available to continue communications with the second user; and
notifying the second user that the first user is available to continue communications with the second user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for providing a camp-on hold service, comprising:
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a processor operable to;
detect a hold condition to place a call between a first user and a second user on hold; and
establish a call hold by placing the call on hold;
an interface coupled to the processor and operable to receive a request from the second user to camp-on to the call hold;
the processor operable to monitor a status of the first user during the call hold;
the interface operable to receive an indication that the first user is available to continue communications with the second user; and
the processor operable to notify the second user that the first user is available to continue communications with the second user. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. Logic embodied in a computer readable medium, the computer readable medium comprising code operable:
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detect a hold condition to place a call between a first user and a second user on hold;
establish a call hold by placing the call on hold;
receive a request from the second user to camp-on to the call hold;
monitor a status of the first user during the call hold;
receive an indication that the first user is available to continue communications with the second user; and
notify the second user that the first user is available to continue communications with the second user. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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25. A system for providing a camp-on hold service, comprising:
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means for detecting a hold condition to place a call between a first user and a second user on hold;
means for establishing a call hold by placing the call on hold;
means for receiving a request from the second user to camp-on to the call hold;
means for monitoring a status of the first user during the call hold;
means for receiving an indication that the first user is available to continue communications with the second user; and
means for notifying the second user that the first user is available to continue communications with the second user.
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Specification