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Technique for effectively providing personalized communications and information assistance services

  • US 20070121882A1
  • Filed: 09/21/2006
  • Published: 05/31/2007
  • Est. Priority Date: 05/25/2001
  • Status: Active Grant
First Claim
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1. A method for providing an information assistance service, comprising:

  • receiving an information assistance call by a caller, the call being received at a current service location;

    retrieving a record associated with the caller, the record including information concerning at least one preferred service location for handling the call;

    determining whether the current service location corresponds to the preferred service location; and

    if the current service location does not correspond to the preferred service location, routing the call to the preferred service location to handle the call.

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