TRANSFER OF LIVE CALLS

• US 20070121902A1
• Filed: 11/03/2006
• Published: 05/31/2007
• Est. Priority Date: 11/03/2005
• Status: Abandoned Application

• Current Assignee: Connectandsell Incorporated, Nomea, Inc.
• Original Assignee: Connectandsell Incorporated
• Inventors: Stoica, Andrei, Druzhnikov, Ilya
• Application Number:
  US11/556,301
• Publication Number:
  US 20070121902A1
• Time in Patent Office: Days
• US Class Current: 379/265.110
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80

Abstract

A system and a method for facilitating a call connection between a talker and a target. The system includes a database that maintains a list of lead data of one or more targets and an exchange module that maintains real-time connectivity between a caller and the talker after the caller and the talker are registered with the exchange module. The system further includes at least one caller module that places at least one of a call set up request and a call transfer request to the exchange module. The call transfer request is placed when the target is located on the call. The caller module further communicates with the database to obtain the lead data of the target after the call set up. At least one talker module instantly receives the call from the exchange module in response to the call transfer request by the caller module along with the lead data of the target.

Claims

1. A system for facilitating a call connection between a talker and a target, the system comprising:

a database that maintains a list of lead data of one or more targets;

an exchange module that maintains real-time connectivity between a caller and the talker after the caller and the talker are registered with the exchange module;

at least one caller module that places at least one of a call set up request and a call transfer request to the exchange module, wherein the call transfer request is placed when the target is located on the call, the caller module further in communication with the database to obtain the lead data of the target after the call is set up; and

at least one talker module that receives the call from the exchange module in response to the call transfer request by the caller module along with the lead data of the target.

2. The system of claim 1 wherein the exchange module comprises a registry module that stores registration details of the talker and the caller.

3. The system of claim 1 further comprising an administrator module in communication with the exchange module, the database, and the talker module.

4. The system of claim 3 wherein the administrator module loads the lead data of the targets into the database.

5. The system of claim 3 wherein the administrator module updates the list of targets stored in the database.

6. The system of claim 3 wherein the administrator module prepares a campaign by selecting the lead data of the targets.

7. The system of claim 3 wherein the administrator module comprises a polling module in communication with the exchange module to determine status of the at least one of the caller module and the at least one talker module.

8. The system of claim 7 wherein the administrator module further comprises a distribution module to distribute calls to the caller modules, the distribution module comprising:

a first checking module to check whether a request lead number received from the polling module conforms to a request lead number stored by the administrator module;

a second checking module to determine whether a talker module is available; and

an assignment module to assign lead data to the caller module corresponding to a new target if the first check is unsuccessful and the second check is successful.

9. The system of claim 1 wherein the exchange module comprises one of a software private branch exchange (PBX) and a voice over Internet protocol (VoIP) hosted exchange module.

10. The system of claim 9 wherein the software PBX is supported by a server using a Real Time Operating System (RTOS).

11. The system of claim 1 wherein the exchange module provides instant call transfer via at least one of a circuit-switched connection and a packet-switched connection.

12. The system of claim 1 wherein the caller module updates the lead data in the database.

13. The system of claim 1 wherein the talker module updates the list of the targets in the database.

14. The system of claim 1 wherein the talker module signals the administrator module about its availability.

15. The system of claim 1 wherein at least one of the caller, the talker, and the target are located in distinct geographical areas.

16. The system of claim 1 wherein the caller, the talker, and the target are located in a common geographical area.

17. The system of claim 1 wherein the caller and the talker are each one of a human agent or a voice recognition system.

18. The system of claim 1 wherein the lead data of a target comprises at least one of the name, phone number, time zone, frequency of calls, company name, job title, position, notes, and designation of the target.

19. The system of claim 1 wherein the talker module is executed on a web-enabled personal digital assistant (PDA).

20. The system of claim 1 wherein the at least one of caller and talker are selected based on at least one of:

qualifications, abilities, linguistic preferences, knowledge of a product, gender, and experience.

21. A method for facilitating a call connection between a talker and a target, the method comprising:

maintaining real-time connectivity between a caller and the talker after the caller and the talker are registered;

receiving a call set up request from the caller and providing lead data of the target after the call is set up to the caller;

receiving a call transfer request from the caller when the target is located on the call after navigation; and

instantly switching the call from the caller to the talker in response to the call transfer request along with the lead data of the target.

22. The method of claim 21 further comprising providing the caller an option, the option comprising at least one of rejecting a call corresponding to a target, redialing the call to the target, placing the call on hold, leaving a pre-recorded message, and pausing the call.

23. The method of claim 21 further comprising maintaining a list of the lead data of at least one target.

24. The method of claim 21 further comprising instantly transferring the call to the caller upon detection of one of a voicemail or a voice of the target.

25. The method of claim 21 further comprising receiving an additional list of the lead data of the targets from the talker.

26. The method of claim 21 further comprising enabling the caller to update the list of targets.

27. The method of claim 21 further comprising maintaining call notes of at least one of the caller and the talker after completion of the call with the target.

28. The method of claim 21 wherein the navigation comprises updating the lead data of the target.

29. The method of claim 21 further comprising preparing a campaign by selecting the lead data of the targets.

30. The method of claim 21 further comprising determining a status of at least one of the registered caller and the registered talker.

31. The method of claim 21 comprising distributing the calls to the registered caller, the distributing comprising:

checking whether a determined request lead number conforms with an assigned request lead number;

determining whether a registered talker is available; and

assigning lead data to the registered caller corresponding to a new target upon unsuccessful check and successful determination.

32. The method of claim 21 further comprising scheduling a calling session with the target by logging into a calendar which displays time and date availability.

33. The method of claim 21 further comprising generating a report.

34. The method of claim 21 wherein at least one of the caller, the talker, and the target are located in distinct geographical areas.

35. The method of claim 21 wherein the caller, the talker, and the target are located in a common geographical area.

36. The method of claim 21 wherein the caller and the talker are each one of a human agent or a voice recognition system.

37. A computer program product comprising a computer readable medium including a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:

maintain real-time connectivity between a caller and the talker after the caller and the talker are registered;

receive a call set up request from the caller and provide lead data of a target after the call set up to the caller;

receive a call transfer request from the caller when the target is located on the call after navigation; and

instantly switch the call from the caller to the talker in response to the call transfer request along with the lead data of the target.

38. The computer program product of claim 37 further comprising a computer readable program for monitoring activities of the registered caller and the registered talker.

39. The computer program product of claim 37 further comprising a computer readable program for preparing a campaign.

40. The computer program product according to claim 37 further comprising a computer readable program for determining status of at least one of the registered caller and the registered talker.

41. The computer program product according to claim 37 further comprising a computer readable program for generating a report.

42. A method for facilitating a call connection between a talker and a target, the method comprising:

maintaining a list of the lead data of at least one target;

maintaining real-time connectivity between a caller and the talker after the caller and the talker are registered;

receiving a call set up request from the caller and providing the lead data of the target after the call is set up to the caller;

updating the lead data of the target;

receiving a call transfer request from the caller when the target is located on the call after navigation;

determining a status of the registered talker; and

instantly switching the call from the caller to the talker in response to the call transfer request along with the lead data of the target when the registered talker is available.