System and method for providing mobile device services using SMS communications
First Claim
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1. An enhanced services platform said platform comprising:
- an interface for receiving a communication from a user requesting a desired data;
an automated response module for parsing said communication and retrieving said desired data, said enhanced services platform configured to arrange said desired data into a response message that is sent to said user, wherein said response message includes an embedded code corresponding to a link allowing said user to re-contact said enhanced services platform; and
an operator assistance module configured to receive communications from said user initiated via said link to provide further assistance regarding said user'"'"'s request.
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Abstract
An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user'"'"'s request.
181 Citations
35 Claims
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1. An enhanced services platform said platform comprising:
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an interface for receiving a communication from a user requesting a desired data;
an automated response module for parsing said communication and retrieving said desired data, said enhanced services platform configured to arrange said desired data into a response message that is sent to said user, wherein said response message includes an embedded code corresponding to a link allowing said user to re-contact said enhanced services platform; and
an operator assistance module configured to receive communications from said user initiated via said link to provide further assistance regarding said user'"'"'s request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A method for providing enhanced communication services on an enhanced services platform, said method comprising the steps of:
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receiving a communication at an interface from a user requesting a desired data;
parsing said communication at an automated response module;
retrieving said desired data;
arranging said desired data into a response message that is sent to said user, wherein said response message includes an embedded code corresponding to a link allowing said user to re-contact said enhanced services platform; and
receiving a communication at an operator assistance module from said user initiated via said link to provide further assistance regarding said user'"'"'s request. - View Dependent Claims (30, 31, 32, 33, 34, 35)
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Specification