Integrated Mobile Diagnostics and Electronic Customer Care Test Script with Browser

• US 20070124367A1
• Filed: 08/29/2006
• Published: 05/31/2007
• Est. Priority Date: 11/29/2005
• Status: Abandoned Application

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: Budhati, Vani, Fan, Guoxin, Peddireddy, Sudheer
• Application Number:
  US11/468,140
• Publication Number:
  US 20070124367A1
• Time in Patent Office: Days
• US Class Current: 709/203
• CPC Class Codes: G06F 11/0742 in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/2294 by remote test
• CPC Class Codes: H04M 1/24 Arrangements for testing
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements

Abstract

A system for mobile diagnostics and electronic customer care is provided. The system includes a mobile handset and a server. The mobile handset has a diagnostic software application stored on the mobile handset, and a second software application executable on the mobile handset. The server is operable to interpret results received from the diagnostic software application. The server is further operable to return updated operating parameters to the mobile handset based at least in part on the results of the diagnostic software application. The diagnostic software application is invoked using the second software application in response to the server sending a signal to the second software application.

Claims

1. A system for mobile diagnostics and electronic customer care, comprising:

a mobile handset having a diagnostic software application stored on the mobile handset, and a second software application executable on the mobile handset; and

a server operable to interpret results received from the diagnostic software application, the server further operable to return updated operating parameters to the mobile handset based at least in part on the results of the diagnostic software application, and wherein the diagnostic software application is invoked using the second software application in response to the server sending a signal to the second software application.

2. The system of claim 1, wherein the mobile handset is a wireless communication device selected from a group consisting of wireless mobile telephones, personal digital assistants (PDAs), wireless enabled laptop computers, and wireless access points.

3. The system of claim 1, wherein the diagnostic software application is customized to operate on the mobile handset.

4. The system of claim 1, wherein the mobile handset includes a web browser and wherein the mobile handset is operable for executing the second software application via the web browser.

5. The system of claim 1, wherein the second software application is implemented using a scripting language.

6. The system of claim 1, wherein the mobile handset communicates with the server via a network selected from a group consisting of a GPRS network a CDMA network, a GSM network, an orthogonal frequency division multiple access network, and an EDGE network.

7. The system of claim 5, wherein the scripting language is one of JavaScript and SyncML (Synchronization Markup Language).

8. The system of claim 1, wherein the second software application communicates between the diagnostic software application and the server through the use of a switch table.

9. A method for diagnosing wireless devices, comprising:

using a web browser on a wireless device to read a web page including an executable script;

the web browser launching the executable script;

the executable script launching a diagnostics application for the wireless device; and

the diagnostics application providing one or more diagnostic metrics regarding the wireless device to a server.

10. The method of claim 9, wherein the server is a customer care server, further comprising:

the customer care server analyzing the results of the diagnostic routine; and

transmitting updates to the wireless device based at least in part on the results of the analysis by the customer care server.

11. The method of claim 9, further comprising adjusting parameters of the wireless device based upon one or more diagnostic metrics.

12. The method of claim 10, wherein the server is implemented as an Electronic Customer Care (ECC) standard server.

13. The method of claim 9, wherein the executable script is selected from the group consisting of Jscript, JavaScript, SyncML (Synchronization Markup Language), and XML.

14. The method of claim 9, further comprising determining whether a defect is present with a hardware of the wireless device.

15. The method of claim 9, wherein the diagnostics application is a Mobile Diagnostics Electronic Customer Care (MD-ECC) compliant software.

16. A system for mobile diagnostics, comprising:

a wireless handset having a web browser operable to execute scripts, the wireless handset further having a diagnostic application for diagnosing at least portions of the wireless handset; and

a server operable to promote providing a web page having an executable script to launch the diagnostic application on the wireless handset, such that when the web browser on the wireless handset executes the executable script the executable script promotes launching the diagnostic application to diagnose at least portions of the wireless handset, the diagnostic application further operable to communicate at least some diagnostic results.

17. The system of claim 16, wherein the diagnostic application is a Mobile Diagnostics Electronic Customer Care (MD-ECC) compliant software, and wherein the server is implemented as an Electronic Customer Care (ECC) standard server.

18. The system of claim 17, wherein the executable script is selected from the group consisting of Jscript, JavaScript, SyncML (Synchronization Markup Language), and XML.

19. The system of claim 16, wherein wireless handset is a wireless communication device selected from a group consisting of wireless mobile telephones and personal digital assistants (PDAs).

20. The system of claim 16, wherein the server is further operable to promote communication of update parameter to the wireless handset, the diagnostic application operable to update the wireless device with the update parameters.