Method and apparatus for bridging between voicemail and electronic message media types in a communication system

• US 20070127631A1
• Filed: 12/02/2005
• Published: 06/07/2007
• Est. Priority Date: 12/02/2005
• Status: Abandoned Application

• Current Assignee: General Instrument Corporation (CommScope Holding Company, Inc.)
• Original Assignee: General Instrument Corporation (CommScope Holding Company, Inc.)
• Inventors: Difiglia, Michael
• Application Number:
  US11/292,636
• Publication Number:
  US 20070127631A1
• Time in Patent Office: Days
• US Class Current: 379/67.100
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service

Abstract

Method and apparatus for bridging between voicemail and electronic message media types in a communication system. In one example, a voice message is received at a voicemail server in response to an incoming call. Digital audio in the voice message is converted to text data of a text message. An electronic message is formed using the text message. The electronic message is sent using at least one electronic messaging protocol to at least one destination address. The electronic message may comprise a e-mail or an instant message. In one embodiment, a response electronic message is received at the voicemail server. Text data in the response electronic message is converted to digital audio data of a response voice message. An outgoing call is placed to an originator of the incoming call. The response voice message is played in response to the outgoing call being answered.

Claims

1. A method of bridging between voicemail and electronic message media types in a communication system, comprising:

receiving a voice message at a voicemail server in response to an incoming call;

converting digital audio data in the voice message to text data of a text message;

forming an electronic message using the text message; and

sending the electronic message using at least one electronic messaging protocol to at least one destination address.

2. The method of claim 1, further comprising:

receiving a response electronic message at the voicemail server;

converting text data in the response electronic message to digital audio data of a response voice message;

placing an outgoing call to an originator of the incoming call; and

playing the response voice message in response to the outgoing call being answered.

3. The method of claim 2, further comprising:

storing a telephone number for the incoming call;

wherein the outgoing call is placed to the telephone number.

4. The method of claim 1, wherein the electronic message comprises an e-mail message, the at least one electronic messaging protocol comprises an e-mail protocol, and the at least one destination address comprises at least one e-mail address.

5. The method of claim 4, wherein the text message comprises a body of the e-mail message or a human readable text file attached to the e-mail message.

6. The method of claim 1, wherein the electronic message comprises an instant message, the at least one electronic messaging protocol comprises an instant messaging protocol, and the at least one destination address comprises at least one handle defined within an instant messaging service.

7. The method of claim 1, further comprising:

parsing user preference data to obtain the at least one electronic message protocol and the at least one destination address.

16. The computer readable medium of claim 1, further comprising:

receiving a response electronic message at the voicemail server;

converting text data in the response electronic message to digital audio data of a response voice message;

placing an outgoing call to an originator of the incoming call; and

playing the response voice message in response to the outgoing call being answered.

17. The computer readable medium of claim 16, further comprising:

storing a telephone number for the incoming call;

wherein the outgoing call is placed to the telephone number.

8. Apparatus for bridging between voicemail and electronic message media types in a communication system, comprising:

a voicemail control module for obtaining a voice message corresponding to an incoming call;

a speech-to-text conversion module for converting digital audio data in the voice message to text data of a text message; and

an electronic message client for forming an electronic message using the text message and sending the electronic message using at least one electronic messaging protocol to at least one destination address.

9. The apparatus of claim 8, further comprising:

a text-to-speech conversion module for converting text data in a response electronic message to digital audio data of a response voice message;

wherein the electronic message client is further configured to receive the response electronic message; and

wherein the voicemail control module further configured to cause an outgoing call to be placed to an originator of the incoming call and play the response voice message in response to the outgoing call being answered.

10. The apparatus of claim 9, wherein the outgoing call is placed to a telephone number associated with the voice message.

11. The apparatus of claim 8, wherein the electronic message comprises an e-mail message, the at least one electronic messaging protocol comprises an e-mail protocol, and the at least one destination address comprises at least one e-mail address.

12. The apparatus of claim 11, wherein the text message comprises a body of the e-mail message or a human readable text file attached to the e-mail message.

13. The apparatus of claim 8, wherein the electronic message comprises an instant message, the at least one electronic messaging protocol comprises an instant messaging protocol, and the at least one destination address comprises at least one handle defined within an instant messaging service.

14. The apparatus of claim 8, wherein the e-mail client is further configured to parse user preference data to obtain the at least one electronic message protocol and the at least one destination address.

15. A computer readable medium having stored thereon instructions that, when executed by a processor, cause the processor to perform a method of a method of bridging between voicemail and electronic message media types in a communication system, comprising:

receiving a voice message at a voicemail server in response to an incoming call;

converting digital audio data in the voice message to text data of a text message;

forming an electronic message using the text message; and

sending the electronic message using at least one electronic messaging protocol to at least one destination address.

18. The computer readable medium of claim 15, wherein the electronic message comprises an e-mail message, the at least one electronic messaging protocol comprises an e-mail protocol, and the at least one destination address comprises at least one e-mail address.

19. The computer readable medium of claim 18, wherein the text message comprises a body of the e-mail message or a human readable text file attached to the e-mail message.

20. The computer readable medium of claim 15, wherein the electronic message comprises an instant message, the at least one electronic messaging protocol comprises an instant messaging protocol, and the at least one destination address comprises at least one handle defined within an instant messaging service.